-34
NPS
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Smiths Interconnect
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About Smiths Interconnect's Brand
Smiths Interconnect is a leading provider of technically differentiated electronic components, subsystems, microwave and radio frequency products.
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Smiths Interconnect NPS
Smiths Interconnect's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Smiths Interconnect's customers would recommend using the product based on a scale of -100 to 100.
Smiths Interconnect Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Smiths Interconnect NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Jan 2023 -33 | Jan 2023 | -33 |
Sep 2023 -50 | Sep 2023 | -50 |
Aug 2024 -60 | Aug 2024 | -60 |
Feb 2025 -33 | Feb 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Smiths Interconnect Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Smiths Interconnect users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Smiths Interconnect Product Quality
3.2/5
Smiths Interconnect has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Smiths Interconnect's overall Product Quality score rated by its users and customers.
Smiths Interconnect Product Information
Smiths Interconnect’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Manufacturing and Machinery
Smiths Interconnect Pricing
Smiths Interconnect ROI & Value For Money
3.2/5
Smiths Interconnect has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Smiths Interconnect Customer Satisfaction (CSAT)
Smiths Interconnect Customer Satisfaction (CSAT) Score
67 / 100
Smiths Interconnect has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Smiths Interconnect Customer Service
3.1/5
Smiths Interconnect has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Smiths Interconnect's Customer Service
Address
11-12 St James's Square, SW1Y 4LB United Kingdom
Website
http://www.smithsinterconnect.com
Phone Number
772-286-9300
Smiths Interconnect's Social Links
Smiths Interconnect as an Employer
2.6/5
Smiths Interconnect has a 2.6/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Smiths Interconnect scored a -34 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Smiths Interconnect would recommend the brand to a friend. ENPS measures how likely Smiths Interconnect employees would recommend working at Smiths Interconnect to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
