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NPS
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Smiths Medical
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About Smiths Medical's Brand
Smiths Medical is one of the world's leading manufacturers of medical products.
Brand at a Glance
66%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
2.9/5
Customer Service
Smiths Medical NPS
Smiths Medical's Net Promoter Score (NPS) is a -1 with 35% Promoters, 29% Passives, and 36% Detractors. Net Promoter Score tracks whether Smiths Medical's customers would recommend using the product based on a scale of -100 to 100.
Smiths Medical Overall NPS
| 35% | Promoters |
|---|---|
| 29% | Passives |
| 36% | Detractors |
Smiths Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Jan 2021 33 | Jan 2021 | 33 |
Feb 2021 0 | Feb 2021 | 0 |
May 2021 20 | May 2021 | 20 |
Jun 2021 33 | Jun 2021 | 33 |
Nov 2021 13 | Nov 2021 | 13 |
Dec 2021 11 | Dec 2021 | 11 |
Jul 2022 0 | Jul 2022 | 0 |
Jan 2023 -9 | Jan 2023 | -9 |
Mar 2024 -8 | Mar 2024 | -8 |
Sep 2024 0 | Sep 2024 | 0 |
Mar 2026 -1 | Mar 2026 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Smiths Medical Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Smiths Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Smiths Medical Product Quality
3.6/5
Smiths Medical has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Smiths Medical's overall Product Quality score rated by its users and customers.
Smiths Medical Product Information
Smiths Medical’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Smiths Medical Pricing
Smiths Medical ROI & Value For Money
3.5/5
Smiths Medical has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Smiths Medical Customer Satisfaction (CSAT)
Smiths Medical Customer Satisfaction (CSAT) Score
34 / 100
Smiths Medical has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Smiths Medical Customer Service
2.9/5
Smiths Medical has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Smiths Medical's Customer Service
Address
Plymouth, FL
Website
http://www.smiths-medical.com
Phone Number
651-628-7613
Smiths Medical as an Employer
2.2/5
Smiths Medical has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Smiths Medical scored a -1 for Net Promoter Score and a -82 for Employee Net Promoter Score. NPS gauges how likely a customer of Smiths Medical would recommend the brand to a friend. ENPS measures how likely Smiths Medical employees would recommend working at Smiths Medical to a friend.
Net Promoter Score
-1
NPS Score
| 35% | Promoters |
|---|---|
| 29% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-82
eNPS Score
| 4% | Promoters |
|---|---|
| 10% | Passive |
| 86% | Detractors |
