59
NPS
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Brand Page
Smokeball
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About Smokeball's Brand
Case Management Software for Small Law Firms.
Brand at a Glance
4.2/5
Product Quality
4/5
Pricing
5/5
Customer Service
Smokeball NPS
Smokeball's Net Promoter Score (NPS) is a 59 with 74% Promoters, 11% Passives, and 15% Detractors. Net Promoter Score tracks whether Smokeball's customers would recommend using the product based on a scale of -100 to 100.
Smokeball Overall NPS
| 74% | Promoters |
|---|---|
| 11% | Passives |
| 15% | Detractors |
Smokeball NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Smokeball NPS by Usage
Smokeball's NPS was rated the highest by customers who have used Smokeball's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 65 | Less than 1 Year | 65 |
2 to 5 Years 45 | 2 to 5 Years | 45 |
Smokeball Product Quality
4.2/5
Smokeball has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Smokeball Product Information
Smokeball serves markets in the United States. Smokeball supports iOS, Web, and Android devices and offers products for small sized businesses.
Smokeball’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.smokeball.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Government & Legal
Languages Supported
English
Product Type
Document Management Software
Law Practice Management Software
Legal Case Management Software
Legal Document Management Software
Smokeball Pricing
Smokeball ROI & Value For Money
4/5
Smokeball has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Smokeball's overall ROI score rated by its users and customers.
Smokeball Pricing Plans
Smokeball has a pricing structure that accommodates small businesses.
Who Uses Smokeball?
Small Businesses
Smokeball Customer Service
5/5
Smokeball has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Smokeball's Customer Service
Address
200 W. Adams Street, Suite 1450, Chicago, IL 60606
Website
https://www.smokeball.com/
Phone Number
+1 (855) 668-3206
Smokeball as an Employer
2.5/5
Smokeball has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Smokeball scored a 59 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Smokeball would recommend the brand to a friend. ENPS measures how likely Smokeball employees would recommend working at Smokeball to a friend.
Net Promoter Score
59
NPS Score
| 74% | Promoters |
|---|---|
| 11% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
