34
NPS
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Smoothie King
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About Smoothie King's Brand
Brand at a Glance
71%
Customer Loyalty
3.9/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Smoothie King NPS
Smoothie King's Net Promoter Score (NPS) is a 34 with 58% Promoters, 18% Passives, and 24% Detractors. Net Promoter Score tracks whether Smoothie King's customers would recommend using the product based on a scale of -100 to 100.
Smoothie King Overall NPS
| 58% | Promoters |
|---|---|
| 18% | Passives |
| 24% | Detractors |
Smoothie King NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 20 | May 2022 | 20 |
Jul 2022 34 | Jul 2022 | 34 |
Nov 2022 25 | Nov 2022 | 25 |
Jan 2023 33 | Jan 2023 | 33 |
Mar 2023 20 | Mar 2023 | 20 |
Aug 2023 9 | Aug 2023 | 9 |
Sep 2023 8 | Sep 2023 | 8 |
Nov 2023 16 | Nov 2023 | 16 |
Oct 2024 22 | Oct 2024 | 22 |
Nov 2024 27 | Nov 2024 | 27 |
Jun 2025 31 | Jun 2025 | 31 |
Nov 2025 34 | Nov 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Smoothie King Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Smoothie King users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Smoothie King Product Quality
3.9/5
Smoothie King has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Smoothie King Product Information
Smoothie King’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.smoothieking.com
Smoothie King Pricing
Smoothie King ROI & Value For Money
3.4/5
Smoothie King has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Smoothie King Customer Satisfaction (CSAT)
Smoothie King Customer Satisfaction (CSAT) Score
77 / 100
Smoothie King has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
62%
Satisfied
15%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Smoothie King Customer Service
3.3/5
Smoothie King has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Smoothie King's Customer Service
Website
http://www.smoothieking.com
Smoothie King as an Employer
Consumer vs. Employees
Smoothie King scored a 34 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Smoothie King would recommend the brand to a friend. ENPS measures how likely Smoothie King employees would recommend working at Smoothie King to a friend.
Net Promoter Score
34
NPS Score
| 58% | Promoters |
|---|---|
| 18% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 54% | Promoters |
|---|---|
| 31% | Passive |
| 15% | Detractors |
