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NPS
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SMRT Corporation Ltd
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About SMRT Corporation Ltd's Brand
SMRT is the leading multi-modal public transport operator in Singapore.
Brand at a Glance
63%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
SMRT Corporation Ltd NPS
SMRT Corporation Ltd's Net Promoter Score (NPS) is a -1 with 34% Promoters, 31% Passives, and 35% Detractors. Net Promoter Score tracks whether SMRT Corporation Ltd's customers would recommend using the product based on a scale of -100 to 100.
SMRT Corporation Ltd Overall NPS
| 34% | Promoters |
|---|---|
| 31% | Passives |
| 35% | Detractors |
SMRT Corporation Ltd NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 -8 | Jan 2023 | -8 |
Mar 2023 -1 | Mar 2023 | -1 |
Aug 2023 -8 | Aug 2023 | -8 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 -1 | Feb 2024 | -1 |
Mar 2024 -5 | Mar 2024 | -5 |
Apr 2024 0 | Apr 2024 | 0 |
Sep 2024 4 | Sep 2024 | 4 |
Feb 2025 -1 | Feb 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SMRT Corporation Ltd NPS by Gender
SMRT Corporation Ltd's NPS was rated -34 by Male customers on Comparably.
Male
-34
SMRT Corporation Ltd's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
SMRT Corporation Ltd's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SMRT Corporation Ltd NPS by Ethnicity
SMRT Corporation Ltd's NPS was rated -34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
SMRT Corporation Ltd NPS by Usage
SMRT Corporation Ltd's NPS was rated -100 points by customers who have used SMRT Corporation Ltd's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
SMRT Corporation Ltd Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of SMRT Corporation Ltd users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SMRT Corporation Ltd Customer Loyalty Score by Gender
SMRT Corporation Ltd's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SMRT Corporation Ltd.
Male
70%
Yes
Female
N/A
Yes
SMRT Corporation Ltd Customer Loyalty Score by Ethnicity
SMRT Corporation Ltd's Customer Loyalty score was rated 40% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SMRT Corporation Ltd.
40
out of 100
Asian or Pacific Islander
SMRT Corporation Ltd Customer Loyalty Score by Usage
SMRT Corporation Ltd's Customer Loyalty score was rated 70% by customers who have used SMRT Corporation Ltd's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SMRT Corporation Ltd Product Quality
3.5/5
SMRT Corporation Ltd has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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SMRT Corporation Ltd Product Information
SMRT Corporation Ltd’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.smrt.com.sg
- Company Size
- 5,001-10,000 Employees
Quick Insights into SMRT Corporation Ltd Product Quality
SMRT Corporation Ltd's Product Quality score was rated highest by customers who have used SMRT Corporation Ltd's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked SMRT Corporation Ltd's Product Quality.
Ranked SMRT Corporation Ltd Product Quality the Highest
SMRT Corporation Ltd Product Quality Score by Gender
SMRT Corporation Ltd's Product Quality score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SMRT Corporation Ltd.
Male
2.3/5
Female
N/A
SMRT Corporation Ltd Product Quality Score by Ethnicity
SMRT Corporation Ltd's Product Quality score was rated 2.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SMRT Corporation Ltd.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
SMRT Corporation Ltd Product Quality Score by Usage
SMRT Corporation Ltd's Product Quality score was rated 3.5 stars by customers who have used SMRT Corporation Ltd's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SMRT Corporation Ltd Pricing
SMRT Corporation Ltd ROI & Value For Money
3.5/5
SMRT Corporation Ltd has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into SMRT Corporation Ltd ROI
SMRT Corporation Ltd's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked SMRT Corporation Ltd ROI the Highest
SMRT Corporation Ltd ROI Score by Gender
SMRT Corporation Ltd's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SMRT Corporation Ltd.
Male
3.6/5
Female
N/A
SMRT Corporation Ltd ROI Score by Ethnicity
SMRT Corporation Ltd's ROI score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SMRT Corporation Ltd.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
SMRT Corporation Ltd ROI Score by Usage
SMRT Corporation Ltd's ROI score was rated 3.1 stars by customers who have used SMRT Corporation Ltd's products/services for Over 10 Years.
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SMRT Corporation Ltd Customer Satisfaction (CSAT)
SMRT Corporation Ltd Customer Satisfaction (CSAT) Score
69 / 100
SMRT Corporation Ltd has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
53%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
5%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SMRT Corporation Ltd Customer Satisfaction
SMRT Corporation Ltd's Customer Satisfaction score was rated highest by customers who have used SMRT Corporation Ltd's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked SMRT Corporation Ltd's Customer Satisfaction.
Ranked SMRT Corporation Ltd Customer Satisfaction the Highest
SMRT Corporation Ltd Customer Satisfaction Score by Gender
SMRT Corporation Ltd's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SMRT Corporation Ltd.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
SMRT Corporation Ltd Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
SMRT Corporation Ltd's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SMRT Corporation Ltd.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
SMRT Corporation Ltd Customer Satisfaction Score by Usage
SMRT Corporation Ltd's Customer Satisfaction score was rated 100 points by customers who have used SMRT Corporation Ltd's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SMRT Corporation Ltd Customer Service
3.7/5
SMRT Corporation Ltd has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About SMRT Corporation Ltd's Customer Service
Website
http://www.smrt.com.sg
Phone Number
65 6331 1000
Quick Insights into SMRT Corporation Ltd Customer Service
SMRT Corporation Ltd's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked SMRT Corporation Ltd's Customer Service score.
Ranked SMRT Corporation Ltd Customer Service the Highest
SMRT Corporation Ltd Customer Service Score by Gender
SMRT Corporation Ltd's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SMRT Corporation Ltd.
Male
3.6/5
Female
N/A
SMRT Corporation Ltd Customer Service Score by Ethnicity
SMRT Corporation Ltd's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SMRT Corporation Ltd.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
SMRT Corporation Ltd Customer Service Score by Usage
SMRT Corporation Ltd's Customer Service score was rated 3.1 stars by customers who have used SMRT Corporation Ltd's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SMRT Corporation Ltd as an Employer
4.2/5
SMRT Corporation Ltd has a 4.2/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
SMRT Corporation Ltd scored a -1 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of SMRT Corporation Ltd would recommend the brand to a friend. ENPS measures how likely SMRT Corporation Ltd employees would recommend working at SMRT Corporation Ltd to a friend.
Net Promoter Score
-1
NPS Score
| 34% | Promoters |
|---|---|
| 31% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 6% | Promoters |
|---|---|
| 50% | Passive |
| 44% | Detractors |
