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NPS
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SMS Assist
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About SMS Assist's Brand
SMS Assist is revolutionizing the multisite property management market using the SMS proprietary technology platform.
Brand at a Glance
72%
Customer Loyalty
3.1/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
SMS Assist NPS
SMS Assist's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether SMS Assist's customers would recommend using the product based on a scale of -100 to 100.
SMS Assist Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
SMS Assist NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Jan 2021 50 | Jan 2021 | 50 |
Sep 2021 0 | Sep 2021 | 0 |
Oct 2021 -25 | Oct 2021 | -25 |
Feb 2022 -40 | Feb 2022 | -40 |
Mar 2022 -37 | Mar 2022 | -37 |
Jun 2022 -22 | Jun 2022 | -22 |
Jan 2023 -10 | Jan 2023 | -10 |
Jun 2023 0 | Jun 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SMS Assist Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of SMS Assist users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SMS Assist Product Quality
3.1/5
SMS Assist has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SMS Assist's overall Product Quality score rated by its users and customers.
SMS Assist Product Information
SMS Assist’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.sms-assist.com
- Company Size
- 501-1,000 Employees
Industry
Tech
On Demand
Real Estate
SaaS
Social
SMS Assist Pricing
SMS Assist ROI & Value For Money
3.6/5
SMS Assist has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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SMS Assist Customer Satisfaction (CSAT)
SMS Assist Customer Satisfaction (CSAT) Score
49 / 100
SMS Assist has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SMS Assist Customer Service
3.8/5
SMS Assist has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock SMS Assist's overall Customer Service score rated by its users and customers.
About SMS Assist's Customer Service
Address
875 N Michigan Ave, Suite 2800, Chicago, IL
Website
http://www.sms-assist.com
Phone Number
312.698.7000
SMS Assist as an Employer
3.7/5
SMS Assist has a 3.7/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
SMS Assist scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of SMS Assist would recommend the brand to a friend. ENPS measures how likely SMS Assist employees would recommend working at SMS Assist to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 42% | Promoters |
|---|---|
| 16% | Passive |
| 42% | Detractors |
