19
NPS
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Smule
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About Smule's Brand
At Smule, we create social music-making experiences for everyone, no talent required. We are a diverse bunch of musicians, techies, designers, engineers, and real-life rock stars who believe that everyone is inherently creative. Based in the sunny and beautiful South of Market in San Francisco, California, our office boasts of an open floor plan with lots of natural light, a jam session space with a grand piano, bass guitar, an electric guitar, a drum set, and much more. Our neighborhood is located a few steps away from AT&T Ballpark with an abundance of restaurants, wine bars, art events, parks, and museums to satisfy your palate.
Brand at a Glance
90%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Smule NPS
Smule's Net Promoter Score (NPS) is a 19 with 52% Promoters, 15% Passives, and 33% Detractors. Net Promoter Score tracks whether Smule's customers would recommend using the product based on a scale of -100 to 100.
Smule Overall NPS
| 52% | Promoters |
|---|---|
| 15% | Passives |
| 33% | Detractors |
Smule NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 20 | Jul 2022 | 20 |
Aug 2022 19 | Aug 2022 | 19 |
Sep 2022 21 | Sep 2022 | 21 |
Oct 2022 23 | Oct 2022 | 23 |
Nov 2022 22 | Nov 2022 | 22 |
Jan 2023 23 | Jan 2023 | 23 |
Feb 2023 19 | Feb 2023 | 19 |
Mar 2023 16 | Mar 2023 | 16 |
Jun 2023 18 | Jun 2023 | 18 |
Dec 2023 20 | Dec 2023 | 20 |
Mar 2024 20 | Mar 2024 | 20 |
Aug 2024 20 | Aug 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Smule NPS by Gender
Male customers rated Smule's NPS 1 points higher than Female customers.
Male
21
Smule's NPS was rated 21 by Male customers on Comparably.
56%
Promoters
9%
Passives
35%
Detractors
Female
20
Smule's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Smule NPS by Ethnicity
Smule's NPS was rated 20 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
Smule NPS by Age
Smule's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Smule NPS by Usage
Smule's NPS was rated the highest by customers who have used Smule's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 19 | Less than 1 Year | 19 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
5 to 10 Years -51 | 5 to 10 Years | -51 |
Over 10 Years 17 | Over 10 Years | 17 |
Smule Customer Reviews
Out of the 3 Smule customer reviews 2 were positive and 1 was constructive. Smule customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Smule Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Smule users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Smule Customer Loyalty Score by Gender
Female customers rated Smule's Customer Loyalty score 16% higher than Male customers.
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Male
84%
Yes
Female
100%
Yes
Smule Customer Loyalty Score by Ethnicity
Smule's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Smule.
100
out of 100
Asian or Pacific Islander
Smule Customer Loyalty Score by Age
Smule's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Smule.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
46-50 82% | 46-50 | 82% |
Smule Customer Loyalty Score by Usage
Smule's Customer Loyalty score was rated the highest by customers who have used Smule's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Smule Customer Loyalty Score by Industry
Smule's Customer Loyalty score was rated 85% by Tech industry customers.
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Smule Product Quality
3.6/5
Smule has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Smule Product Information
Smule’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Smule's product the highest.
- Website
- http://www.smule.com
- Company Size
- 51-200 Employees
Industry
Tech
Media
Mobile App
SaaS
Quick Insights into Smule Product Quality
Smule's Product Quality score was rated highest by customers who have used Smule's products/services for 1 to 2 Years, and rated lowest by customers who have used Smule's products/services for Over 10 Years.
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Ranked Smule Product Quality the Highest
Ranked Smule Product Quality the Lowest
Smule Product Quality Score by Gender
Smule's Product Quality score was rated 3.6 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Smule.
Male
3.6/5
Female
3.6/5
Smule Product Quality Score by Ethnicity
Smule's Product Quality score was rated 3.4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Smule.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Smule Product Quality Score by Age
Smule's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Smule.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.4 | 31-35 | 4.4 |
46-50 3.4 | 46-50 | 3.4 |
Smule Product Quality Score by Usage
Smule's Product Quality score was rated the highest by customers who have used Smule's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Smule Product Quality Score by Industry
Smule's Product Quality score was rated 3.4 stars by Tech industry customers.
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Smule Pricing
Smule ROI & Value For Money
3.2/5
Smule has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Smule Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Smule ROI
Smule's ROI score was rated highest by customers who have used Smule's products/services for 1 to 2 Years, and rated lowest by customers who have used Smule's products/services for 5 to 10 Years.
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Ranked Smule ROI the Highest
Ranked Smule ROI the Lowest
Smule ROI Score by Gender
Female customers rated Smule's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Smule.
Male
3/5
Female
3.3/5
Smule ROI Score by Ethnicity
Smule's ROI score was rated 3.2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Smule.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Smule ROI Score by Age
Smule's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Smule.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.4 | 31-35 | 3.4 |
46-50 2.5 | 46-50 | 2.5 |
Smule ROI Score by Usage
Smule's ROI score was rated the highest by customers who have used Smule's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Smule ROI Score by Industry
Smule's ROI score was rated 2.8 stars by Tech industry customers.
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Smule Customer Satisfaction (CSAT)
Smule Customer Satisfaction (CSAT) Score
80 / 100
Smule has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
64%
Satisfied
16%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Smule Customer Satisfaction
Smule's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Male customers.
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Ranked Smule Customer Satisfaction the Highest
Ranked Smule Customer Satisfaction the Lowest
Smule Customer Satisfaction Score by Gender
Female customers rated Smule's Customer Satisfaction score 2 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Smule.
78 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 22% |
80 / 100
FemaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Smule Customer Satisfaction Score by Age
Smule's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Smule.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
Smule Customer Service
3.2/5
Smule has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Smule's Customer Service
Address
San Francisco, CA 94107
Website
http://www.smule.com
Phone Number
(415) 418-3665
Smule's Social Links
Quick Insights into Smule Customer Service
Smule's Customer Service score was rated highest by customers who have used Smule's products/services for 1 to 2 Years, and rated lowest by customers who have used Smule's products/services for Less than 1 Year.
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Ranked Smule Customer Service the Highest
Ranked Smule Customer Service the Lowest
Smule Customer Service Score by Gender
Female customers rated Smule's Customer Service score 0.1 stars higher than Male customers.
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Male
3.1/5
Female
3.2/5
Smule Customer Service Score by Ethnicity
Smule's Customer Service score was rated 3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Smule.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Smule Customer Service Score by Age
Smule's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Smule.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
46-50 3.1 | 46-50 | 3.1 |
Smule Customer Service Score by Usage
Smule's Customer Service score was rated the highest by customers who have used Smule's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Smule Customer Service Score by Industry
Smule's Customer Service score was rated 3 stars by Tech industry customers.
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Smule as an Employer
4.6/5
Smule has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Smule scored a 19 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Smule would recommend the brand to a friend. ENPS measures how likely Smule employees would recommend working at Smule to a friend.
Net Promoter Score
19
NPS Score
| 52% | Promoters |
|---|---|
| 15% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 71% | Promoters |
|---|---|
| 19% | Passive |
| 10% | Detractors |
