-17
NPS
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Brand Page
SnapApp
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About SnapApp's Brand
SnapApp helps marketers achieve greatness and unleash their potential.
Brand at a Glance
100%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.9/5
Customer Service
SnapApp NPS
SnapApp's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether SnapApp's customers would recommend using the product based on a scale of -100 to 100.
SnapApp Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
SnapApp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -27 | Aug 2020 | -27 |
Mar 2023 -17 | Mar 2023 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SnapApp Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SnapApp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SnapApp Product Quality
3.5/5
SnapApp has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SnapApp's overall Product Quality score rated by its users and customers.
SnapApp Product Information
SnapApp serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. SnapApp supports Web devices and offers products for small, medium, and large sized businesses.
SnapApp’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.snapapp.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Business Services
Content
Media
Languages Supported
English
Product Type
Online Marketing Software
Content Marketing Software
Lead Capture Software
Lead Generation Software
SnapApp Pricing
SnapApp ROI & Value For Money
3.4/5
SnapApp has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock SnapApp's overall ROI score rated by its users and customers.
SnapApp Pricing Plans
SnapApp has a pricing structure that accommodates small, medium, and large businesses. Starting from $1650/month, SnapApp uses a subscription model and offers the following: Starter - $1650/month, 2 users, 10 pieces of content., Basic - $2400/month, 5 users, 24 pieces of content., and Professional - $3600/month, 10 users, unlimited content.. For the users that are not ready to commit yet, SnapApp also offers a free trial.
Who Uses SnapApp?
Small Businesses
Medium Businesses
Large Enterprises
SnapApp Customer Satisfaction (CSAT)
SnapApp Customer Satisfaction (CSAT) Score
100 / 100
SnapApp has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SnapApp Customer Service
3.9/5
SnapApp has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock SnapApp's overall Customer Service score rated by its users and customers.
About SnapApp's Customer Service
Address
200 Clarendon Street, 21st Floor , Boston, MA 02116
Website
https://www.snapapp.com
Phone Number
6172170000
SnapApp as an Employer
2.8/5
SnapApp has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
SnapApp scored a -17 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of SnapApp would recommend the brand to a friend. ENPS measures how likely SnapApp employees would recommend working at SnapApp to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
