-42
NPS
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SnapAV
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About SnapAV's Brand
SnapAV is the #1 Choice for Custom Installation Professionals of High Quality Audio and Video.
Brand at a Glance
60%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.6/5
Customer Service
SnapAV NPS
SnapAV's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether SnapAV's customers would recommend using the product based on a scale of -100 to 100.
SnapAV Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
SnapAV NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Nov 2022 -33 | Nov 2022 | -33 |
Mar 2023 -50 | Mar 2023 | -50 |
Mar 2024 -60 | Mar 2024 | -60 |
Jun 2025 -33 | Jun 2025 | -33 |
Jul 2025 -43 | Jul 2025 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SnapAV NPS by Gender
SnapAV's NPS was rated -100 by Male customers on Comparably.
Male
-100
SnapAV's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
SnapAV's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SnapAV Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of SnapAV users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SnapAV Customer Loyalty Score by Gender
SnapAV's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SnapAV.
Male
70%
Yes
Female
N/A
Yes
SnapAV Product Quality
3.1/5
SnapAV has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SnapAV's overall Product Quality score rated by its users and customers.
SnapAV Product Information
SnapAV’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.snapav.com
- Company Size
- 201-500 Employees
Industry
Consumer Electronics
Quick Insights into SnapAV Product Quality
SnapAV's Product Quality score was rated highest by Male customers.
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Ranked SnapAV Product Quality the Highest
SnapAV Product Quality Score by Gender
SnapAV's Product Quality score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SnapAV.
Male
2.3/5
Female
N/A
SnapAV Pricing
SnapAV ROI & Value For Money
3/5
SnapAV has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into SnapAV ROI
SnapAV's ROI score was rated highest by Male customers.
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Ranked SnapAV ROI the Highest
SnapAV ROI Score by Gender
SnapAV's ROI score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SnapAV.
Male
1.6/5
Female
N/A
SnapAV Customer Satisfaction (CSAT)
SnapAV Customer Satisfaction (CSAT) Score
20 / 100
SnapAV has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
40%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SnapAV Customer Satisfaction
SnapAV's Customer Satisfaction score was rated highest by Male customers.
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Ranked SnapAV Customer Satisfaction the Highest
SnapAV Customer Satisfaction Score by Gender
SnapAV's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SnapAV.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
SnapAV Customer Service
2.6/5
SnapAV has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About SnapAV's Customer Service
Address
1800 Continental Blvd., Suite 200, Charlotte, NC 28273
Website
https://www.snapav.com
Phone Number
8004244489
Quick Insights into SnapAV Customer Service
SnapAV's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked SnapAV's Customer Service score.
Ranked SnapAV Customer Service the Highest
SnapAV Customer Service Score by Gender
SnapAV's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SnapAV.
Male
1.5/5
Female
N/A
SnapAV as an Employer
3.2/5
SnapAV has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
SnapAV scored a -42 for Net Promoter Score and a -72 for Employee Net Promoter Score. NPS gauges how likely a customer of SnapAV would recommend the brand to a friend. ENPS measures how likely SnapAV employees would recommend working at SnapAV to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-72
eNPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
