30
NPS
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Snapdocs
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About Snapdocs' Brand
Snapdocs is the leading digital closing provider, connecting the people, processes, and technologies that power a mortgage closing. Our platform automates every interaction between lenders and title companies from pre-closing through the sale of the loan. With our patented AI technology, hands-on customer service, and extensive settlement and notary networks, all mortgage participants enjoy accurate, smooth, and secure closings. This approach gives customers a competitive advantage by saving them time and money. Snapdocs makes mortgage a snap.
Brand at a Glance
77%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Snapdocs NPS
Snapdocs's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether Snapdocs's customers would recommend using the product based on a scale of -100 to 100.
Snapdocs Overall NPS
| 60% | Promoters |
|---|---|
| 10% | Passives |
| 30% | Detractors |
Snapdocs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Jun 2020 -100 | Jun 2020 | -100 |
Sep 2020 -33 | Sep 2020 | -33 |
Oct 2020 0 | Oct 2020 | 0 |
Jan 2021 20 | Jan 2021 | 20 |
Feb 2021 33 | Feb 2021 | 33 |
Mar 2021 29 | Mar 2021 | 29 |
Oct 2024 13 | Oct 2024 | 13 |
Jan 2025 22 | Jan 2025 | 22 |
Apr 2025 30 | Apr 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Snapdocs Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Snapdocs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Snapdocs Product Quality
3.4/5
Snapdocs has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Snapdocs' overall Product Quality score rated by its users and customers.
Snapdocs Product Information
Snapdocs’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.snapdocs.com
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Real Estate
SaaS
Snapdocs Pricing
Snapdocs ROI & Value For Money
3.4/5
Snapdocs has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Snapdocs Customer Satisfaction (CSAT)
Snapdocs Customer Satisfaction (CSAT) Score
50 / 100
Snapdocs has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Snapdocs Customer Service
3.3/5
Snapdocs has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Snapdocs's Customer Service
Address
100 Montgomery, San Francisco, CA 94104
Website
http://www.snapdocs.com
Phone Number
(833) 762-7362
Snapdocs's Social Links
Snapdocs as an Employer
4.5/5
Snapdocs has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Snapdocs scored a 30 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Snapdocs would recommend the brand to a friend. ENPS measures how likely Snapdocs employees would recommend working at Snapdocs to a friend.
Net Promoter Score
30
NPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 73% | Promoters |
|---|---|
| 7% | Passive |
| 20% | Detractors |
