65
NPS
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SnapEngage
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About SnapEngage's Brand
SnapEngage is Live Chat for Humans.
Brand at a Glance
4.4/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
SnapEngage NPS
SnapEngage's Net Promoter Score (NPS) is a 65 with 74% Promoters, 17% Passives, and 9% Detractors. Net Promoter Score tracks whether SnapEngage's customers would recommend using the product based on a scale of -100 to 100.
SnapEngage Overall NPS
| 74% | Promoters |
|---|---|
| 17% | Passives |
| 9% | Detractors |
SnapEngage NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 66 | Aug 2020 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SnapEngage NPS by Usage
SnapEngage's NPS was rated the highest by customers who have used SnapEngage's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 70 | Less than 1 Year | 70 |
1 to 2 Years 62 | 1 to 2 Years | 62 |
SnapEngage Product Quality
4.4/5
SnapEngage has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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SnapEngage Product Information
SnapEngage serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. SnapEngage supports Web devices and offers products for small, medium, and large sized businesses.
SnapEngage’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://snapengage.com/
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Big Data
Business Services
Enterprise
Media
On Demand
Productivity
SaaS
Social
Sports & Entertainment
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Norwegian
Product Type
Customer Service Software
Instant Messaging & Chat Software
Live Chat Software
SnapEngage Pricing
SnapEngage ROI & Value For Money
4.3/5
SnapEngage has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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SnapEngage Pricing Plans
SnapEngage has a pricing structure that accommodates small, medium, and large businesses. Starting from $16/month, SnapEngage uses a subscription model.
Who Uses SnapEngage?
Small Businesses
Medium Businesses
Large Enterprises
SnapEngage Customer Service
5/5
SnapEngage has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About SnapEngage's Customer Service
Address
Boulder, CO
Website
http://snapengage.com/
Consumer vs. Employees
SnapEngage scored a 65 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of SnapEngage would recommend the brand to a friend. ENPS measures how likely SnapEngage employees would recommend working at SnapEngage to a friend.
Net Promoter Score
65
NPS Score
| 74% | Promoters |
|---|---|
| 17% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
