-43
NPS
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Snapfish
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About Snapfish's Brand
Snapfish is a photo sharing and hosting service that allows individuals to create customized digital prints and gifts using their photos.
Brand at a Glance
68%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2/5
Customer Service
Snapfish NPS
Snapfish's Net Promoter Score (NPS) is a -43 with 21% Promoters, 15% Passives, and 64% Detractors. Net Promoter Score tracks whether Snapfish's customers would recommend using the product based on a scale of -100 to 100.
Snapfish Overall NPS
| 21% | Promoters |
|---|---|
| 15% | Passives |
| 64% | Detractors |
Snapfish NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -41 | Nov 2024 | -41 |
Dec 2024 -43 | Dec 2024 | -43 |
Jan 2025 -43 | Jan 2025 | -43 |
Feb 2025 -43 | Feb 2025 | -43 |
Mar 2025 -42 | Mar 2025 | -42 |
Apr 2025 -44 | Apr 2025 | -44 |
Jun 2025 -44 | Jun 2025 | -44 |
Jul 2025 -44 | Jul 2025 | -44 |
Aug 2025 -44 | Aug 2025 | -44 |
Sep 2025 -44 | Sep 2025 | -44 |
Oct 2025 -42 | Oct 2025 | -42 |
Dec 2025 -45 | Dec 2025 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Snapfish NPS by Gender
Female customers rated Snapfish's NPS 28 points higher than Male customers.
Male
-80
Snapfish's NPS was rated -80 by Male customers on Comparably.
5%
Promoters
10%
Passives
85%
Detractors
Female
-52
Snapfish's NPS was rated -52 by Female customers on Comparably.
17%
Promoters
14%
Passives
69%
Detractors
Snapfish NPS by Ethnicity
Snapfish's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -61 | Caucasian | -61 |
African American/Black 0 | African American/Black | 0 |
Other -70 | Other | -70 |
Snapfish NPS by Age
Snapfish's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Snapfish NPS by Usage
Snapfish's NPS was rated the highest by customers who have used Snapfish's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -69 | Less than 1 Year | -69 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -89 | 2 to 5 Years | -89 |
5 to 10 Years -27 | 5 to 10 Years | -27 |
Over 10 Years -48 | Over 10 Years | -48 |
Snapfish Customer Reviews
Out of the 35 Snapfish customer reviews 13 were positive and 22 were constructive. Snapfish customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Snapfish Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Snapfish users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Snapfish Customer Loyalty Score by Gender
Female customers rated Snapfish's Customer Loyalty score 13% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Snapfish.
Male
64%
Yes
Female
77%
Yes
Snapfish Customer Loyalty Score by Ethnicity
Snapfish's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Snapfish.
78
out of 100
Caucasian
70
out of 100
African American/Black
58
out of 100
Other
Snapfish Customer Loyalty Score by Age
Snapfish's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Snapfish.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
36-40 78% | 36-40 | 78% |
41-45 60% | 41-45 | 60% |
46-50 87% | 46-50 | 87% |
51-55 72% | 51-55 | 72% |
56-60 72% | 56-60 | 72% |
61-65 83% | 61-65 | 83% |
66+ 77% | 66+ | 77% |
Snapfish Customer Loyalty Score by Usage
Snapfish's Customer Loyalty score was rated the highest by customers who have used Snapfish's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Snapfish Customer Loyalty Score by Industry
Snapfish's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Snapfish Product Quality
2.5/5
Snapfish has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Snapfish's overall Product Quality score rated by its users and customers.
Snapfish Product Information
Snapfish’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Non-Profit industry rated Snapfish's product the highest. Reviewers from the Education industry rated Snapfish the lowest at 2.1.
- Website
- http://snapfish.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Media
SaaS
Social
Sports & Entertainment
Quick Insights into Snapfish Product Quality
Snapfish's Product Quality score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked Snapfish's Product Quality.
Ranked Snapfish Product Quality the Highest
Ranked Snapfish Product Quality the Lowest
Snapfish Product Quality Score by Gender
Male customers rated Snapfish's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Snapfish.
Male
2.3/5
Female
2.2/5
Snapfish Product Quality Score by Ethnicity
Snapfish's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Snapfish.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 2.8 | African American/Black | 2.8 |
Other 1.9 | Other | 1.9 |
Snapfish Product Quality Score by Age
Snapfish's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Snapfish.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.5 | 46-50 | 2.5 |
51-55 2.4 | 51-55 | 2.4 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.7 | 61-65 | 2.7 |
66+ 2.4 | 66+ | 2.4 |
Snapfish Product Quality Score by Usage
Snapfish's Product Quality score was rated the highest by customers who have used Snapfish's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Snapfish Product Quality Score by Industry
Snapfish's Product Quality score was rated the highest by Non-Profit industry customers, and the lowest by Banking and Financial Services industry customers.
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Snapfish Pricing
Snapfish ROI & Value For Money
2.4/5
Snapfish has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Snapfish's overall ROI score rated by its users and customers.
Snapfish Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Accounting industry think that they had the lowest ROI from Snapfish.
Quick Insights into Snapfish ROI
Snapfish's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Tech industry.
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Ranked Snapfish ROI the Highest
Ranked Snapfish ROI the Lowest
Snapfish ROI Score by Gender
Female customers rated Snapfish's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Snapfish.
Male
2/5
Female
2.1/5
Snapfish ROI Score by Ethnicity
Snapfish's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Snapfish.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 1.6 | Other | 1.6 |
Snapfish ROI Score by Age
Snapfish's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Snapfish.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
36-40 2 | 36-40 | 2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.6 | 46-50 | 2.6 |
51-55 2.4 | 51-55 | 2.4 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2 | 61-65 | 2 |
66+ 2.3 | 66+ | 2.3 |
Snapfish ROI Score by Usage
Snapfish's ROI score was rated the highest by customers who have used Snapfish's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Snapfish ROI Score by Industry
Snapfish's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Snapfish Customer Satisfaction (CSAT)
Snapfish Customer Satisfaction (CSAT) Score
37 / 100
Snapfish has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
22%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
13%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Snapfish Customer Satisfaction
Snapfish's Customer Satisfaction score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Consulting industry.
Sign Up to unlock insights into how customers have ranked Snapfish's Customer Satisfaction.
Ranked Snapfish Customer Satisfaction the Highest
Ranked Snapfish Customer Satisfaction the Lowest
Snapfish Customer Satisfaction Score by Gender
Female customers rated Snapfish's Customer Satisfaction score 6 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Snapfish.
25 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 10% | |
Very Dissatisfied | 60% |
31 / 100
FemaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 8% | |
Very Dissatisfied | 57% |
Snapfish Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Snapfish's Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Snapfish.
28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
10%
Very Dissatisfied
58%
CSAT according to African American/Black
Snapfish's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Snapfish.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Snapfish's Customer Satisfaction (CSAT) score was rated 24% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Snapfish.
24 / 100
Very Satisfied
6%
Satisfied
18%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
6%
Very Dissatisfied
65%
Snapfish Customer Satisfaction Score by Age
Snapfish's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Snapfish.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 60% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 22% | |||||||||||||||
| 46-50 | 34% | |||||||||||||||
| 51-55 | 38% | |||||||||||||||
| 56-60 | 15% | |||||||||||||||
| 61-65 | 27% | |||||||||||||||
| 66+ | 30% |
Snapfish Customer Satisfaction Score by Usage
Snapfish's Customer Satisfaction score was rated the highest by customers who have used Snapfish's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Snapfish Customer Satisfaction Score by Industry
Snapfish's Customer Satisfaction score was rated the highest by Non-Profit industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Snapfish Customer Satisfaction Score by Industry",
"text": "Snapfish's Customer Satisfaction score was rated the highest by Non-Profit industry customers, and the lowest by Consulting industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Snapfish's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Snapfish's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Snapfish's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Snapfish's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Snapfish's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consulting",
"groupId": 511,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Snapfish's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 21,
"stars": 0,
"csatScore": 21,
"text": "Snapfish's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 21
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Snapfish's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 30,
"stars": 0,
"csatScore": 30,
"text": "Snapfish's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 30
},
{
"label": "Legal",
"groupId": 529,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Snapfish's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Snapfish's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
}
]
}Snapfish Customer Service
2/5
Snapfish has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Snapfish's overall Customer Service score rated by its users and customers.
About Snapfish's Customer Service
Address
303 Second Street, South Tower, Suite 500, San Francisco, CA
Website
http://snapfish.com
Quick Insights into Snapfish Customer Service
Snapfish's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Snapfish's Customer Service score.
Ranked Snapfish Customer Service the Highest
Ranked Snapfish Customer Service the Lowest
Snapfish Customer Service Score by Gender
Female customers rated Snapfish's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Snapfish.
Male
1.5/5
Female
1.8/5
Snapfish Customer Service Score by Ethnicity
Snapfish's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Snapfish.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 2.5 | African American/Black | 2.5 |
Other 1.5 | Other | 1.5 |
Snapfish Customer Service Score by Age
Snapfish's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Snapfish.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.9 | 18-25 | 1.9 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.5 | 46-50 | 2.5 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.8 | 66+ | 1.8 |
Snapfish Customer Service Score by Usage
Snapfish's Customer Service score was rated the highest by customers who have used Snapfish's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Snapfish Customer Service Score by Industry
Snapfish's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Snapfish as an Employer
2.5/5
Snapfish has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Snapfish scored a -43 for Net Promoter Score and a -66 for Employee Net Promoter Score. NPS gauges how likely a customer of Snapfish would recommend the brand to a friend. ENPS measures how likely Snapfish employees would recommend working at Snapfish to a friend.
Net Promoter Score
-43
NPS Score
| 21% | Promoters |
|---|---|
| 15% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-66
eNPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
