0
NPS
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Brand Page
Snapp
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About Snapp's Brand
Snapp is the first and leading mobile and web based ride hailing platform in Iran
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Snapp NPS
Snapp's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Snapp's customers would recommend using the product based on a scale of -100 to 100.
Snapp Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Snapp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Snapp Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Snapp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Snapp Product Quality
5/5
Snapp has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Snapp's overall Product Quality score rated by its users and customers.
Snapp Product Information
Snapp’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://snapp.ir
- Company Size
- 501-1,000 Employees
Industry
Mobile App
Snapp Pricing
Snapp ROI & Value For Money
4.5/5
Snapp has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Snapp's overall ROI score rated by its users and customers.
Snapp Customer Service
4.5/5
Snapp has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Snapp's overall Customer Service score rated by its users and customers.
About Snapp's Customer Service
Address
Iran (Islamic Republic)
Website
http://snapp.ir
Snapp as an Employer
Consumer vs. Employees
Snapp scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Snapp would recommend the brand to a friend. ENPS measures how likely Snapp employees would recommend working at Snapp to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
