34
NPS
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Snell & Wilmer
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About Snell & Wilmer's Brand
Founded in 1938, Snell & Wilmer is a business law firm with more than 400 attorneys practicing in nine locations throughout the western US.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Snell & Wilmer NPS
Snell & Wilmer's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Snell & Wilmer's customers would recommend using the product based on a scale of -100 to 100.
Snell & Wilmer Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Snell & Wilmer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2024 33 | Oct 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Snell & Wilmer Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Snell & Wilmer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Snell & Wilmer Product Quality
2.7/5
Snell & Wilmer has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Snell & Wilmer's overall Product Quality score rated by its users and customers.
Snell & Wilmer Product Information
Snell & Wilmer’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.swlaw.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Consumer Services
Government & Legal
Media
Sports & Entertainment
Snell & Wilmer Pricing
Snell & Wilmer ROI & Value For Money
2.7/5
Snell & Wilmer has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Snell & Wilmer Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Snell & Wilmer Customer Service
2.7/5
Snell & Wilmer has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Snell & Wilmer's Customer Service
Address
One Arizona Center, Phoenix, AZ
Website
https://www.swlaw.com/
Phone Number
602-382-6000
Snell & Wilmer as an Employer
Consumer vs. Employees
Snell & Wilmer scored a 34 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Snell & Wilmer would recommend the brand to a friend. ENPS measures how likely Snell & Wilmer employees would recommend working at Snell & Wilmer to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
