0
NPS
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Brand Page
SOCi
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About SOCi's Brand
SOCi brings Big Brand social media campaign and promotion capabilities to small businesses and their service providers.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
1.5/5
Pricing
2/5
Customer Service
SOCi NPS
SOCi's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether SOCi's customers would recommend using the product based on a scale of -100 to 100.
SOCi Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
SOCi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Dec 2024 0 | Dec 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SOCi Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SOCi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SOCi Product Quality
4/5
SOCi has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SOCi's overall Product Quality score rated by its users and customers.
SOCi Product Information
SOCi serves markets in the United States. SOCi supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
SOCi’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.meetsoci.com/
- Company Size
- 11-50 Employees
Industry
Tech
Media
Social
Sports & Entertainment
Languages Supported
English
Product Type
Facebook App Software
Social Media Marketing Software
Social Media Management Software
Reputation Management Software
Social Media Monitoring Software
SOCi Pricing
SOCi ROI & Value For Money
1.5/5
SOCi has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SOCi's overall ROI score rated by its users and customers.
SOCi Pricing Plans
SOCi has a pricing structure that accommodates medium and large businesses.
Who Uses SOCi?
Medium Businesses
Large Enterprises
SOCi Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SOCi Customer Service
2/5
SOCi has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock SOCi's overall Customer Service score rated by its users and customers.
About SOCi's Customer Service
Address
101 Broadway,, Suite 200, San Diego, CA
Website
https://www.meetsoci.com/
Phone Number
(800) 839-7717
Consumer vs. Employees
SOCi scored a 0 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of SOCi would recommend the brand to a friend. ENPS measures how likely SOCi employees would recommend working at SOCi to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
