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NPS
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Brand Page
Social Media 55
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About Social Media 55 Brand
Award-winning full-service digital marketing agency
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Social Media 55 NPS
Social Media 55's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Social Media 55's customers would recommend using the product based on a scale of -100 to 100.
Social Media 55 Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Social Media 55 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Social Media 55 Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Social Media 55 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Social Media 55 Product Quality
4.5/5
Social Media 55 has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Social Media 55 overall Product Quality score rated by its users and customers.
Social Media 55 Product Information
Social Media 55’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://socialmedia55.com
- Company Size
- 11-50 Employees
Industry
Marketing, Advertising and Research
Social Media 55 Pricing
Social Media 55 ROI & Value For Money
5/5
Social Media 55 has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Social Media 55 overall ROI score rated by its users and customers.
Social Media 55 Customer Service
5/5
Social Media 55 has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Social Media 55 overall Customer Service score rated by its users and customers.
About Social Media 55's Customer Service
Address
1200 ave McGill College, Suite 1100, H3B 4G7 Canada
Website
http://socialmedia55.com
Phone Number
8446334255x0
Social Media 55 as an Employer
4.8/5
Social Media 55 has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Social Media 55 scored a 0 for Net Promoter Score and a 82 for Employee Net Promoter Score. NPS gauges how likely a customer of Social Media 55 would recommend the brand to a friend. ENPS measures how likely Social Media 55 employees would recommend working at Social Media 55 to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
82
eNPS Score
| 91% | Promoters |
|---|---|
| 0% | Passive |
| 9% | Detractors |
