50
NPS
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Social Solutions
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About Social Solutions' Brand
Social Solutions is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot and ETO products offer clients the most comprehensive and secure social good platform available, including case management, participant connection, data insights, outcome analytics and funder enablement solutions. Based in Austin, Texas, Social Solutions was founded 20 years ago by social workers who saw the potential of technology to improve outcomes and help accelerate lasting social change in the communities they serve. To date, more than 90,000 users have adopted the Social Solutions platform to improve their data by measuring and optimizing outcomes. Social Solutions is backed by Vista Equity Partners and serves clients in the US, UK, Canada, New Zealand and Australia.
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Social Solutions NPS
Social Solutions's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Social Solutions's customers would recommend using the product based on a scale of -100 to 100.
Social Solutions Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Social Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
Sep 2023 50 | Sep 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Social Solutions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Social Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Social Solutions Product Quality
3.4/5
Social Solutions has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Social Solutions' overall Product Quality score rated by its users and customers.
Social Solutions Product Information
Social Solutions’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Social Solutions Pricing
Social Solutions ROI & Value For Money
5/5
Social Solutions has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Social Solutions' overall ROI score rated by its users and customers.
Social Solutions Customer Satisfaction (CSAT)
Social Solutions Customer Satisfaction (CSAT) Score
67 / 100
Social Solutions has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Social Solutions Customer Service
5/5
Social Solutions has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Social Solutions' overall Customer Service score rated by its users and customers.
About Social Solutions's Customer Service
Address
10801-2 North MoPac Expressway, Suite 400, Austin, TX 78759
Website
http://www.socialsolutions.com
Phone Number
1-866-732-3560
Social Solutions's Social Links
Social Solutions as an Employer
4.1/5
Social Solutions has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Social Solutions scored a 50 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Social Solutions would recommend the brand to a friend. ENPS measures how likely Social Solutions employees would recommend working at Social Solutions to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
