-50
NPS
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Social27
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About Social27 Brand
Social27 is a platform that powers solutions focused on digital events, e-learning, virtual job fairs, and online communities.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
2.2/5
Customer Service
Social27 NPS
Social27's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Social27's customers would recommend using the product based on a scale of -100 to 100.
Social27 Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Social27 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Aug 2022 -50 | Aug 2022 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Social27 Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Social27 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Social27 Product Quality
2.2/5
Social27 has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Social27 overall Product Quality score rated by its users and customers.
Social27 Product Information
Social27’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.social27.com
- Company Size
- 11-50 Employees
Industry
Tech
Education
Enterprise
Media
SaaS
Social27 Pricing
Social27 ROI & Value For Money
2/5
Social27 has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Social27 overall ROI score rated by its users and customers.
Social27 Customer Satisfaction (CSAT)
Social27 Customer Satisfaction (CSAT) Score
50 / 100
Social27 has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Social27 Customer Service
2.2/5
Social27 has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Social27 overall Customer Service score rated by its users and customers.
About Social27's Customer Service
Address
2733, 152 Ave NE, Redmond, WA 98052
Website
http://www.social27.com
Phone Number
1.800.720.4851
Social27 as an Employer
2.2/5
Social27 has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Social27 scored a -50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Social27 would recommend the brand to a friend. ENPS measures how likely Social27 employees would recommend working at Social27 to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
