-100
NPS
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Socotra
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About Socotra's Brand
Socotra is the next-generation technology platform built to power the fastest growing insurance businesses globally.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Socotra NPS
Socotra's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Socotra's customers would recommend using the product based on a scale of -100 to 100.
Socotra Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Socotra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Socotra Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Socotra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Socotra Product Quality
1.5/5
Socotra has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Socotra's overall Product Quality score rated by its users and customers.
Socotra Product Information
Socotra’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.socotra.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Insurance
SaaS
Socotra Pricing
Socotra ROI & Value For Money
1.5/5
Socotra has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Socotra's overall ROI score rated by its users and customers.
Socotra Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Socotra Customer Service
1.5/5
Socotra has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Socotra's overall Customer Service score rated by its users and customers.
About Socotra's Customer Service
Address
33 New Montgomery St, San Francisco, CA 94105
Website
https://www.socotra.com
Phone Number
(650) 248-1909
Socotra's Social Links
Consumer vs. Employees
Socotra scored a -100 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of Socotra would recommend the brand to a friend. ENPS measures how likely Socotra employees would recommend working at Socotra to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 76% | Promoters |
|---|---|
| 18% | Passive |
| 6% | Detractors |
