-14
NPS
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Sodexo USA
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About Sodexo USA's Brand
Sodexo is now the worldwide leader in Quality of Life services.
Brand at a Glance
72%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
Sodexo USA NPS
Sodexo USA's Net Promoter Score (NPS) is a -14 with 35% Promoters, 16% Passives, and 49% Detractors. Net Promoter Score tracks whether Sodexo USA's customers would recommend using the product based on a scale of -100 to 100.
Sodexo USA Overall NPS
| 35% | Promoters |
|---|---|
| 16% | Passives |
| 49% | Detractors |
Sodexo USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -17 | Oct 2023 | -17 |
Nov 2023 -17 | Nov 2023 | -17 |
Dec 2023 -16 | Dec 2023 | -16 |
Jan 2024 -18 | Jan 2024 | -18 |
Feb 2024 -18 | Feb 2024 | -18 |
Mar 2024 -16 | Mar 2024 | -16 |
Apr 2024 -15 | Apr 2024 | -15 |
Jul 2024 -15 | Jul 2024 | -15 |
Sep 2024 -16 | Sep 2024 | -16 |
Oct 2024 -16 | Oct 2024 | -16 |
Nov 2024 -16 | Nov 2024 | -16 |
Jan 2026 -14 | Jan 2026 | -14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sodexo USA NPS by Gender
Female customers rated Sodexo USA's NPS 115 points higher than Male customers.
Male
-78
Sodexo USA's NPS was rated -78 by Male customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Female
37
Sodexo USA's NPS was rated 37 by Female customers on Comparably.
64%
Promoters
9%
Passives
27%
Detractors
Sodexo USA NPS by Ethnicity
Sodexo USA's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black 0 | African American/Black | 0 |
Other -50 | Other | -50 |
Sodexo USA NPS by Age
Sodexo USA's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
Sodexo USA NPS by Usage
Sodexo USA's NPS was rated the highest by customers who have used Sodexo USA's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years -57 | 1 to 2 Years | -57 |
2 to 5 Years 12 | 2 to 5 Years | 12 |
Over 10 Years -67 | Over 10 Years | -67 |
Sodexo USA Customer Reviews
Out of the 3 Sodexo USA customer reviews 0 were positive and 3 were constructive. Sodexo USA customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Sodexo USA Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Sodexo USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sodexo USA Customer Loyalty Score by Gender
Female customers rated Sodexo USA's Customer Loyalty score 29% higher than Male customers.
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Male
55%
Yes
Female
84%
Yes
Sodexo USA Customer Loyalty Score by Ethnicity
Sodexo USA's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sodexo USA.
55
out of 100
Caucasian
70
out of 100
African American/Black
78
out of 100
Other
Sodexo USA Customer Loyalty Score by Age
Sodexo USA's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sodexo USA.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 100% | 26-30 | 100% |
46-50 70% | 46-50 | 70% |
Sodexo USA Customer Loyalty Score by Usage
Sodexo USA's Customer Loyalty score was rated the highest by customers who have used Sodexo USA's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sodexo USA Customer Loyalty Score by Industry
Sodexo USA's Customer Loyalty score was rated 82% by Tech industry customers.
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Sodexo USA Product Quality
2.9/5
Sodexo USA has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Sodexo USA Product Information
Sodexo USA’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sodexo USA's product the highest.
- Website
- http://www.sodexousa.com/
- Company Size
- 10,000+ Employees
Industry
Consumer Services
Education
Healthcare
Quick Insights into Sodexo USA Product Quality
Sodexo USA's Product Quality score was rated highest by customers who have used Sodexo USA's products/services for Less than 1 Year, and rated lowest by Male customers.
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Ranked Sodexo USA Product Quality the Highest
Ranked Sodexo USA Product Quality the Lowest
Sodexo USA Product Quality Score by Gender
Female customers rated Sodexo USA's Product Quality score 2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sodexo USA.
Male
1.6/5
Female
3.6/5
Sodexo USA Product Quality Score by Ethnicity
Sodexo USA's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sodexo USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 1.9 | Other | 1.9 |
Sodexo USA Product Quality Score by Age
Sodexo USA's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sodexo USA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 3.1 | 26-30 | 3.1 |
46-50 3.5 | 46-50 | 3.5 |
Sodexo USA Product Quality Score by Usage
Sodexo USA's Product Quality score was rated the highest by customers who have used Sodexo USA's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Sodexo USA Product Quality Score by Industry
Sodexo USA's Product Quality score was rated 3.6 stars by Tech industry customers.
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Sodexo USA Pricing
Sodexo USA ROI & Value For Money
2.9/5
Sodexo USA has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Sodexo USA's overall ROI score rated by its users and customers.
Sodexo USA Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Sodexo USA ROI
Sodexo USA's ROI score was rated highest by customers who have used Sodexo USA's products/services for Less than 1 Year, and rated lowest by Male customers.
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Ranked Sodexo USA ROI the Highest
Ranked Sodexo USA ROI the Lowest
Sodexo USA ROI Score by Gender
Female customers rated Sodexo USA's ROI score 1.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sodexo USA.
Male
1.5/5
Female
3.3/5
Sodexo USA ROI Score by Ethnicity
Sodexo USA's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sodexo USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 2.5 | African American/Black | 2.5 |
Other 1.6 | Other | 1.6 |
Sodexo USA ROI Score by Age
Sodexo USA's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sodexo USA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 3 | 26-30 | 3 |
46-50 3.1 | 46-50 | 3.1 |
Sodexo USA ROI Score by Usage
Sodexo USA's ROI score was rated the highest by customers who have used Sodexo USA's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Sodexo USA ROI Score by Industry
Sodexo USA's ROI score was rated 3 stars by Tech industry customers.
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Sodexo USA Customer Satisfaction (CSAT)
Sodexo USA Customer Satisfaction (CSAT) Score
44 / 100
Sodexo USA has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
23%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
15%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sodexo USA Customer Satisfaction
Sodexo USA's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked Sodexo USA Customer Satisfaction the Highest
Ranked Sodexo USA Customer Satisfaction the Lowest
Sodexo USA Customer Satisfaction Score by Gender
Female customers rated Sodexo USA's Customer Satisfaction score 46 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sodexo USA.
17 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 16% | |
Very Dissatisfied | 67% |
63 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 25% |
Sodexo USA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sodexo USA's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sodexo USA.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to African American/Black
Sodexo USA's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Sodexo USA's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sodexo USA.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Sodexo USA Customer Satisfaction Score by Age
Sodexo USA's Customer Satisfaction score was rated 50 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sodexo USA.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% |
Sodexo USA Customer Satisfaction Score by Usage
Sodexo USA's Customer Satisfaction score was rated the highest by customers who have used Sodexo USA's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Sodexo USA Customer Service
3.1/5
Sodexo USA has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Sodexo USA's Customer Service
Address
9801 Washingtonian Blvd, Gaithersburg, MD 20878
Website
http://www.sodexousa.com/
Phone Number
1-301-987-4000
Sodexo USA's Social Links
Quick Insights into Sodexo USA Customer Service
Sodexo USA's Customer Service score was rated highest by customers who have used Sodexo USA's products/services for Less than 1 Year, and rated lowest by Male customers.
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Ranked Sodexo USA Customer Service the Highest
Ranked Sodexo USA Customer Service the Lowest
Sodexo USA Customer Service Score by Gender
Female customers rated Sodexo USA's Customer Service score 2.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sodexo USA.
Male
1.5/5
Female
3.6/5
Sodexo USA Customer Service Score by Ethnicity
Sodexo USA's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sodexo USA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 2.8 | African American/Black | 2.8 |
Other 1.6 | Other | 1.6 |
Sodexo USA Customer Service Score by Age
Sodexo USA's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sodexo USA.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3 | 26-30 | 3 |
46-50 3.3 | 46-50 | 3.3 |
Sodexo USA Customer Service Score by Usage
Sodexo USA's Customer Service score was rated the highest by customers who have used Sodexo USA's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Sodexo USA Customer Service Score by Industry
Sodexo USA's Customer Service score was rated 3.2 stars by Tech industry customers.
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Sodexo USA as an Employer
2.8/5
Sodexo USA has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Sodexo USA scored a -14 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Sodexo USA would recommend the brand to a friend. ENPS measures how likely Sodexo USA employees would recommend working at Sodexo USA to a friend.
Net Promoter Score
-14
NPS Score
| 35% | Promoters |
|---|---|
| 16% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
