20
NPS
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SoftBank Capital
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About SoftBank Capital's Brand
SoftBank Capital is a multi-stage venture capital fund that partners with entrepreneurs building disruptive enduring businesses.
Brand at a Glance
45%
Customer Loyalty
3/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
SoftBank Capital NPS
SoftBank Capital's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether SoftBank Capital's customers would recommend using the product based on a scale of -100 to 100.
SoftBank Capital Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
SoftBank Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
May 2021 0 | May 2021 | 0 |
Jun 2021 33 | Jun 2021 | 33 |
Nov 2021 25 | Nov 2021 | 25 |
Feb 2022 0 | Feb 2022 | 0 |
Apr 2022 0 | Apr 2022 | 0 |
Jul 2022 11 | Jul 2022 | 11 |
Jan 2024 20 | Jan 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SoftBank Capital Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of SoftBank Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SoftBank Capital Product Quality
3/5
SoftBank Capital has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock SoftBank Capital's overall Product Quality score rated by its users and customers.
SoftBank Capital Product Information
SoftBank Capital’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.softbank.com
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Mobile App
SaaS
SoftBank Capital Pricing
SoftBank Capital ROI & Value For Money
3.8/5
SoftBank Capital has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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SoftBank Capital Customer Satisfaction (CSAT)
SoftBank Capital Customer Satisfaction (CSAT) Score
57 / 100
SoftBank Capital has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
57%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SoftBank Capital Customer Service
3.8/5
SoftBank Capital has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About SoftBank Capital's Customer Service
Address
1-9-1 Higashi-shimbashi, Minato-ku, Newton, MA 105-7303 Japan
Website
http://www.softbank.com
Consumer vs. Employees
SoftBank Capital scored a 20 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of SoftBank Capital would recommend the brand to a friend. ENPS measures how likely SoftBank Capital employees would recommend working at SoftBank Capital to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
