88
NPS
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Brand Page
SofterWare
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About SofterWare's Brand
Currently provides software solutions for the nonprofit community, child care centers, camps and schools.
Brand at a Glance
4/5
Product Quality
4/5
Pricing
5/5
Customer Service
SofterWare NPS
SofterWare's Net Promoter Score (NPS) is a 88 with 92% Promoters, 4% Passives, and 4% Detractors. Net Promoter Score tracks whether SofterWare's customers would recommend using the product based on a scale of -100 to 100.
SofterWare Overall NPS
| 92% | Promoters |
|---|---|
| 4% | Passives |
| 4% | Detractors |
SofterWare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 88 | Aug 2020 | 88 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SofterWare NPS by Usage
SofterWare's NPS was rated 80 points by customers who have used SofterWare's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 80 | Less than 1 Year | 80 |
SofterWare Product Quality
4/5
SofterWare has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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SofterWare Product Information
SofterWare serves markets in the United States, Europe, Australia, and Canada. SofterWare supports Web devices and offers products for small and medium sized businesses.
SofterWare’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.softerware.com/
- Company Size
- 51-200 Employees
Languages Supported
English
SofterWare Pricing
SofterWare ROI & Value For Money
4/5
SofterWare has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SofterWare's overall ROI score rated by its users and customers.
SofterWare Pricing Plans
SofterWare has a pricing structure that accommodates small and medium businesses. Starting from $1099/year, SofterWare uses a subscription model. For the users that are not ready to commit yet, SofterWare also offers a free trial.
Who Uses SofterWare?
Small Businesses
Medium Businesses
SofterWare Customer Service
5/5
SofterWare has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About SofterWare's Customer Service
Address
132 Welsh Road, Suite 140, Horsham, PA 19044
Website
http://www.softerware.com/
Phone Number
215-628-0400
SofterWare as an Employer
2.6/5
SofterWare has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
SofterWare scored a 88 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of SofterWare would recommend the brand to a friend. ENPS measures how likely SofterWare employees would recommend working at SofterWare to a friend.
Net Promoter Score
88
NPS Score
| 92% | Promoters |
|---|---|
| 4% | Passive |
| 4% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
