33
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Softlogic Life Insurance
Marketing or Exec? Claim Your Free Account
About Softlogic Life Insurance's Brand
Provider of life insurance services. The company's life and general insurance services helps its clients with motor, fire, accident, liability, marine and other insurance product and services in Sri Lanka.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.2/5
Customer Service
Softlogic Life Insurance NPS
Softlogic Life Insurance's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether Softlogic Life Insurance's customers would recommend using the product based on a scale of -100 to 100.
Softlogic Life Insurance Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
Softlogic Life Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Jul 2022 50 | Jul 2022 | 50 |
Nov 2022 33 | Nov 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Softlogic Life Insurance Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Softlogic Life Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Softlogic Life Insurance Product Quality
4/5
Softlogic Life Insurance has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Softlogic Life Insurance's overall Product Quality score rated by its users and customers.
Softlogic Life Insurance Product Information
Softlogic Life Insurance’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.softlogiclife.lk
- Company Size
- 1,001-5,000 Employees
Softlogic Life Insurance Pricing
Softlogic Life Insurance ROI & Value For Money
4.5/5
Softlogic Life Insurance has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Softlogic Life Insurance's overall ROI score rated by its users and customers.
Softlogic Life Insurance Customer Satisfaction (CSAT)
Softlogic Life Insurance Customer Satisfaction (CSAT) Score
100 / 100
Softlogic Life Insurance has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Softlogic Life Insurance Customer Service
4.2/5
Softlogic Life Insurance has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Softlogic Life Insurance's overall Customer Service score rated by its users and customers.
About Softlogic Life Insurance's Customer Service
Address
283,R.A De Mel Mawatha, Colombo,
Website
www.softlogiclife.lk
Phone Number
7
Softlogic Life Insurance as an Employer
Consumer vs. Employees
Softlogic Life Insurance scored a 33 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Softlogic Life Insurance would recommend the brand to a friend. ENPS measures how likely Softlogic Life Insurance employees would recommend working at Softlogic Life Insurance to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
