50
NPS
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Brand Page
Software.com
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About Software.com's Brand
Software.com is a retailer of paid software downloads.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Software.com NPS
Software.com's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Software.com's customers would recommend using the product based on a scale of -100 to 100.
Software.com Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Software.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Feb 2025 50 | Feb 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Software.com Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Software.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Software.com Product Quality
4/5
Software.com has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Software.com's overall Product Quality score rated by its users and customers.
Software.com Product Information
Software.com’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://software.com
Industry
Tech
Ecommerce and Marketplaces
SaaS
Software.com Pricing
Software.com ROI & Value For Money
5/5
Software.com has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Software.com's overall ROI score rated by its users and customers.
Software.com Customer Satisfaction (CSAT)
Software.com Customer Satisfaction (CSAT) Score
50 / 100
Software.com has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Software.com Customer Service
5/5
Software.com has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Software.com's overall Customer Service score rated by its users and customers.
About Software.com's Customer Service
Address
525 Anacapa St., Santa Barbara, CA 93101
Website
http://software.com
Software.com as an Employer
4.3/5
Software.com has a 4.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Software.com scored a 50 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Software.com would recommend the brand to a friend. ENPS measures how likely Software.com employees would recommend working at Software.com to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
