18
NPS
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Brand Page
Solar
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About Solar's Brand
"Vivint Solar designs, manufactures and installs photovoltaic solar power systems for homes, businesses and government organizations."
Brand at a Glance
63%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Solar NPS
Solar's Net Promoter Score (NPS) is a 18 with 47% Promoters, 24% Passives, and 29% Detractors. Net Promoter Score tracks whether Solar's customers would recommend using the product based on a scale of -100 to 100.
Solar Overall NPS
| 47% | Promoters |
|---|---|
| 24% | Passives |
| 29% | Detractors |
Solar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 34 | Apr 2022 | 34 |
Jul 2022 43 | Jul 2022 | 43 |
Aug 2022 38 | Aug 2022 | 38 |
Sep 2022 44 | Sep 2022 | 44 |
Apr 2023 50 | Apr 2023 | 50 |
May 2023 45 | May 2023 | 45 |
Jun 2023 50 | Jun 2023 | 50 |
Jan 2024 53 | Jan 2024 | 53 |
Oct 2024 43 | Oct 2024 | 43 |
Jan 2025 33 | Jan 2025 | 33 |
Mar 2025 25 | Mar 2025 | 25 |
Jun 2025 18 | Jun 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Solar Customer Reviews
Out of the 2 Solar customer reviews 1 was positive and 1 was constructive. Solar customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Solar Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Solar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Solar Product Quality
3.5/5
Solar has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Solar's overall Product Quality score rated by its users and customers.
Solar Product Information
Solar’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.vivintsolar.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Hardware and Devices
Solar Pricing
Solar ROI & Value For Money
3.6/5
Solar has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Solar's overall ROI score rated by its users and customers.
Solar Customer Satisfaction (CSAT)
Solar Customer Satisfaction (CSAT) Score
85 / 100
Solar has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
62%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Solar Customer Service
3.5/5
Solar has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Solar's overall Customer Service score rated by its users and customers.
About Solar's Customer Service
Address
Lehi, UT
Website
http://www.vivintsolar.com/
Solar as an Employer
3.8/5
Solar has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Solar scored a 18 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Solar would recommend the brand to a friend. ENPS measures how likely Solar employees would recommend working at Solar to a friend.
Net Promoter Score
18
NPS Score
| 47% | Promoters |
|---|---|
| 24% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 40% | Promoters |
|---|---|
| 23% | Passive |
| 37% | Detractors |
