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About Solar's Brand

"Vivint Solar designs, manufactures and installs photovoltaic solar power systems for homes, businesses and government organizations."

Brand at a Glance

69%
Customer Loyalty
3.8/5
Product Quality
4.1/5
Pricing
3.8/5
Customer Service

Solar NPS

Solar's Net Promoter Score (NPS) is a 33 with 50% Promoters, 33% Passives, and 17% Detractors. Net Promoter Score tracks whether Solar's customers would recommend using the product based on a scale of -100 to 100.

Solar Overall NPS

33
NPS
50%Promoters
33%Passives
17%Detractors
Solar Overall NPS

Solar NPS Trend

-100
-50
0
50
100
Feb 2021
-100
Feb 2021-100
Mar 2021
0
Mar 20210
Nov 2021
0
Nov 20210
Mar 2022
40
Mar 202240
Apr 2022
34
Apr 202234

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Solar Customer Loyalty

69%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

69% of Solar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

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69
69%
31
31%
Solar Customer Loyalty

Solar Product Quality

3.8/5

Solar has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Solar's overall Product Quality score rated by its users and customers.

Solar Product Information

Solar’s product quality score is a 3.8 out of 5 as rated by its users and customers.

Website
http://www.vivintsolar.com/
Company Size
1,001-5,000 Employees

Industry

Tech
Energy
Hardware and Devices

Solar Pricing

Solar ROI & Value For Money

4.1/5

Solar has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock Solar's overall ROI score rated by its users and customers.

Solar Customer Service

3.8/5

Solar has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Solar's overall Customer Service score rated by its users and customers.

About Solar's Customer Service

Address

Lehi, UT


Website

http://www.vivintsolar.com/

Solar as an Employer

3.3/5

Solar has a 3.3/5 stars for its overall company culture rated by their employees

  Solar CEO
top
25%
CEO of Solar

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Solar scored a 33 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Solar would recommend the brand to a friend. ENPS measures how likely Solar employees would recommend working at Solar to a friend.

Net Promoter Score

33
NPS Score
50%Promoters
33%Passive
17%Detractors

Employee Net Promoter Score

4
eNPS Score
33%Promoters
38%Passive
29%Detractors

Global Ranking Snapshot

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