-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Solo
Marketing or Exec? Claim Your Free Account
About Solo's Brand
SOLO is the industry-leading back-office solution for contractors and sales organizations. Providing dynamic proposals, document management, CAD design, and engineering as-a-service for the home improvement industry. SOLO partners with a diverse group of best-in-class organizations, providing complementary technologies, solutions, and services designed to accelerate your business' ascent. The SOLO platform has helped hundreds of solar companies optimize their operations and close more deals. To date, SOLO has created over 151,000 dynamic proposals, saved an estimated 52,000 hours of work, closed more than 32,000 deals, and permitted over 3,500 CADS.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
2.7/5
Customer Service
Solo NPS
Solo's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Solo's customers would recommend using the product based on a scale of -100 to 100.
Solo Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Solo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Solo Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Solo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Solo Product Quality
1.5/5
Solo has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Solo's overall Product Quality score rated by its users and customers.
Solo Product Information
Solo’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://gosolo.io/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
Solo Pricing
Solo ROI & Value For Money
1.5/5
Solo has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Solo's overall ROI score rated by its users and customers.
Solo Customer Satisfaction (CSAT)
Solo Customer Satisfaction (CSAT) Score
50 / 100
Solo has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Solo Customer Service
2.7/5
Solo has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Solo's overall Customer Service score rated by its users and customers.
About Solo's Customer Service
Address
3049 Executive Pkwy Suite 200, Lehi, UT 84043
Website
https://gosolo.io/
Phone Number
(888) 316-5845
Solo as an Employer
4.1/5
Solo has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Solo scored a -100 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Solo would recommend the brand to a friend. ENPS measures how likely Solo employees would recommend working at Solo to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 75% | Promoters |
|---|---|
| 8% | Passive |
| 17% | Detractors |
