-68
NPS
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Soloshot
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About Soloshot's Brand
"SOLOSHOT develops an auto-tracking robotic technology that allows users to capture, edit, share and manage quality video of themselves."
Brand at a Glance
56%
Customer Loyalty
2.2/5
Product Quality
1.9/5
Pricing
2.1/5
Customer Service
Soloshot NPS
Soloshot's Net Promoter Score (NPS) is a -68 with 13% Promoters, 6% Passives, and 81% Detractors. Net Promoter Score tracks whether Soloshot's customers would recommend using the product based on a scale of -100 to 100.
Soloshot Overall NPS
| 13% | Promoters |
|---|---|
| 6% | Passives |
| 81% | Detractors |
Soloshot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -78 | Feb 2023 | -78 |
Mar 2023 -78 | Mar 2023 | -78 |
Apr 2023 -78 | Apr 2023 | -78 |
Jun 2023 -81 | Jun 2023 | -81 |
Jul 2023 -81 | Jul 2023 | -81 |
Aug 2023 -82 | Aug 2023 | -82 |
Sep 2023 -78 | Sep 2023 | -78 |
May 2024 -71 | May 2024 | -71 |
Jun 2024 -71 | Jun 2024 | -71 |
Jul 2024 -67 | Jul 2024 | -67 |
Jul 2025 -69 | Jul 2025 | -69 |
Oct 2025 -69 | Oct 2025 | -69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Soloshot NPS by Gender
Soloshot's NPS was rated -72 by Male customers on Comparably.
Male
-72
Soloshot's NPS was rated -72 by Male customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Female
N/A
Soloshot's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Soloshot NPS by Ethnicity
Soloshot's NPS was rated -80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Soloshot NPS by Age
Soloshot's NPS was rated -100 points by customers ages 51-55 on Comparably.
Soloshot NPS by Usage
Soloshot's NPS was rated the highest by customers who have used Soloshot's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
Soloshot Customer Reviews
Out of the 2 Soloshot customer reviews 1 was positive and 1 was constructive. Soloshot customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Soloshot Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Soloshot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Soloshot Customer Loyalty Score by Gender
Soloshot's Customer Loyalty score was rated 42 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Soloshot.
Male
42%
Yes
Female
N/A
Yes
Soloshot Customer Loyalty Score by Ethnicity
Soloshot's Customer Loyalty score was rated 37% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Soloshot.
37
out of 100
Caucasian
Soloshot Customer Loyalty Score by Age
Soloshot's Customer Loyalty score was rated 10% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Soloshot.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 10% | 51-55 | 10% |
Soloshot Customer Loyalty Score by Usage
Soloshot's Customer Loyalty score was rated the highest by customers who have used Soloshot's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Soloshot Product Quality
2.2/5
Soloshot has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Soloshot Product Information
Soloshot’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://soloshot.com/
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
Quick Insights into Soloshot Product Quality
Soloshot's Product Quality score was rated highest by customers who have used Soloshot's products/services for Less than 1 Year, and rated lowest by customers who have used Soloshot's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Soloshot's Product Quality.
Ranked Soloshot Product Quality the Highest
Ranked Soloshot Product Quality the Lowest
Soloshot Product Quality Score by Gender
Soloshot's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Soloshot.
Male
1.5/5
Female
N/A
Soloshot Product Quality Score by Ethnicity
Soloshot's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Soloshot.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Soloshot Product Quality Score by Age
Soloshot's Product Quality score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Soloshot.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Soloshot Product Quality Score by Usage
Soloshot's Product Quality score was rated the highest by customers who have used Soloshot's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Soloshot Pricing
Soloshot ROI & Value For Money
1.9/5
Soloshot has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into Soloshot ROI
Soloshot's ROI score was rated highest by customers who have used Soloshot's products/services for Less than 1 Year, and rated lowest by customers who have used Soloshot's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Soloshot's ROI score.
Ranked Soloshot ROI the Highest
Ranked Soloshot ROI the Lowest
Soloshot ROI Score by Gender
Soloshot's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Soloshot.
Male
1.5/5
Female
N/A
Soloshot ROI Score by Ethnicity
Soloshot's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Soloshot.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Soloshot ROI Score by Age
Soloshot's ROI score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Soloshot.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Soloshot ROI Score by Usage
Soloshot's ROI score was rated the highest by customers who have used Soloshot's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Soloshot Customer Satisfaction (CSAT)
Soloshot Customer Satisfaction (CSAT) Score
24 / 100
Soloshot has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
12%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
14%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Soloshot Customer Satisfaction
Soloshot's Customer Satisfaction score was rated highest by customers who have used Soloshot's products/services for Less than 1 Year, and rated lowest by customers who have used Soloshot's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Soloshot's Customer Satisfaction.
Ranked Soloshot Customer Satisfaction the Highest
Ranked Soloshot Customer Satisfaction the Lowest
Soloshot Customer Satisfaction Score by Gender
Soloshot's Customer Satisfaction score was rated 7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Soloshot.
7 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 31% | |
Dissatisfied | 0% | |
Very Dissatisfied | 62% |
Soloshot Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Soloshot's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Soloshot.
10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
70%
Soloshot Customer Satisfaction Score by Age
Soloshot's Customer Satisfaction score was rated 0 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Soloshot.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% |
Soloshot Customer Satisfaction Score by Usage
Soloshot's Customer Satisfaction score was rated the highest by customers who have used Soloshot's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Soloshot Customer Service
2.1/5
Soloshot has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Soloshot's Customer Service
Address
San Antonio, TX
Website
http://soloshot.com/
Quick Insights into Soloshot Customer Service
Soloshot's Customer Service score was rated highest by customers who have used Soloshot's products/services for 2 to 5 Years, and rated lowest by customers who have used Soloshot's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Soloshot's Customer Service score.
Ranked Soloshot Customer Service the Highest
Ranked Soloshot Customer Service the Lowest
Soloshot Customer Service Score by Gender
Soloshot's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Soloshot.
Male
1.5/5
Female
N/A
Soloshot Customer Service Score by Ethnicity
Soloshot's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Soloshot.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Soloshot Customer Service Score by Age
Soloshot's Customer Service score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Soloshot.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Soloshot Customer Service Score by Usage
Soloshot's Customer Service score was rated the highest by customers who have used Soloshot's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Soloshot as an Employer
3.0/5
Soloshot has a 3.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Soloshot scored a -68 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Soloshot would recommend the brand to a friend. ENPS measures how likely Soloshot employees would recommend working at Soloshot to a friend.
Net Promoter Score
-68
NPS Score
| 13% | Promoters |
|---|---|
| 6% | Passive |
| 81% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
