-15
NPS
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Kin + Carta
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About Kin + Carta's Brand
Kin + Carta is a global digital transformation consultancy committed to working alongside our clients to build a world that works better for everyone.
Brand at a Glance
81%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Kin + Carta NPS
Kin + Carta's Net Promoter Score (NPS) is a -15 with 28% Promoters, 29% Passives, and 43% Detractors. Net Promoter Score tracks whether Kin + Carta's customers would recommend using the product based on a scale of -100 to 100.
Kin + Carta Overall NPS
| 28% | Promoters |
|---|---|
| 29% | Passives |
| 43% | Detractors |
Kin + Carta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 66 | Sep 2021 | 66 |
Nov 2021 25 | Nov 2021 | 25 |
Dec 2021 0 | Dec 2021 | 0 |
Jan 2022 0 | Jan 2022 | 0 |
Apr 2022 13 | Apr 2022 | 13 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 -10 | Sep 2022 | -10 |
Feb 2023 -9 | Feb 2023 | -9 |
Jun 2023 -16 | Jun 2023 | -16 |
Sep 2023 -23 | Sep 2023 | -23 |
Jan 2024 -15 | Jan 2024 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kin + Carta NPS by Gender
Kin + Carta's NPS was rated 25 by Male customers on Comparably.
Male
25
Kin + Carta's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Kin + Carta's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Kin + Carta NPS by Usage
Kin + Carta's NPS was rated -25 points by customers who have used Kin + Carta's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -25 | 1 to 2 Years | -25 |
Kin + Carta Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Kin + Carta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kin + Carta Customer Loyalty Score by Gender
Kin + Carta's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Kin + Carta Customer Loyalty Score by Usage
Kin + Carta's Customer Loyalty score was rated 78% by customers who have used Kin + Carta's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kin + Carta Customer Loyalty Score by Industry
Kin + Carta's Customer Loyalty score was rated 78% by Tech industry customers.
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Kin + Carta Product Quality
3.8/5
Kin + Carta has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Kin + Carta Product Information
Kin + Carta’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Kin + Carta's product the highest.
- Website
- https://www.kinandcarta.com
- Company Size
- 1,001-5,000 Employees
Industry
Consulting
Quick Insights into Kin + Carta Product Quality
Kin + Carta's Product Quality score was rated highest by Male customers.
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Ranked Kin + Carta Product Quality the Highest
Kin + Carta Product Quality Score by Gender
Kin + Carta's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kin + Carta.
Male
3.9/5
Female
N/A
Kin + Carta Product Quality Score by Usage
Kin + Carta's Product Quality score was rated 3.6 stars by customers who have used Kin + Carta's products/services for 1 to 2 Years.
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Kin + Carta Product Quality Score by Industry
Kin + Carta's Product Quality score was rated 3.6 stars by Tech industry customers.
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Kin + Carta Pricing
Kin + Carta ROI & Value For Money
3.4/5
Kin + Carta has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Kin + Carta Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Kin + Carta ROI
Kin + Carta's ROI score was rated highest by Male customers.
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Ranked Kin + Carta ROI the Highest
Kin + Carta ROI Score by Gender
Kin + Carta's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Kin + Carta ROI Score by Usage
Kin + Carta's ROI score was rated 2.9 stars by customers who have used Kin + Carta's products/services for 1 to 2 Years.
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Kin + Carta ROI Score by Industry
Kin + Carta's ROI score was rated 2.9 stars by Tech industry customers.
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Kin + Carta Customer Satisfaction (CSAT)
Kin + Carta Customer Satisfaction (CSAT) Score
63 / 100
Kin + Carta has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
27%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kin + Carta Customer Satisfaction
Kin + Carta's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Kin + Carta Customer Satisfaction the Highest
Kin + Carta Customer Satisfaction Score by Gender
Kin + Carta's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kin + Carta.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Kin + Carta Customer Satisfaction Score by Usage
Kin + Carta's Customer Satisfaction score was rated 67 points by customers who have used Kin + Carta's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Kin + Carta Customer Satisfaction Score by Industry
Kin + Carta's Customer Satisfaction score was rated 75 points by Tech industry customers.
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}Kin + Carta Customer Service
3.4/5
Kin + Carta has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Kin + Carta's Customer Service
Address
111 N Canal St, Chicago, IL 60606
Website
https://www.kinandcarta.com
Phone Number
(866) 380-8472
Kin + Carta's Social Links
Quick Insights into Kin + Carta Customer Service
Kin + Carta's Customer Service score was rated highest by Male customers.
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Ranked Kin + Carta Customer Service the Highest
Kin + Carta Customer Service Score by Gender
Kin + Carta's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kin + Carta.
Male
3.6/5
Female
N/A
Kin + Carta Customer Service Score by Usage
Kin + Carta's Customer Service score was rated 3 stars by customers who have used Kin + Carta's products/services for 1 to 2 Years.
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Kin + Carta Customer Service Score by Industry
Kin + Carta's Customer Service score was rated 3 stars by Tech industry customers.
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Kin + Carta as an Employer
3.2/5
Kin + Carta has a 3.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Kin + Carta scored a -15 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Kin + Carta would recommend the brand to a friend. ENPS measures how likely Kin + Carta employees would recommend working at Kin + Carta to a friend.
Net Promoter Score
-15
NPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 43% | Promoters |
|---|---|
| 20% | Passive |
| 37% | Detractors |
