100
NPS
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SolTech
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About SolTech's Brand
SOLTECH is an award-winning custom software development, IT staffing, and consulting firm known for providing strategic technology solutions to local, regional, and national companies. With more than 20 years of comprehensive experience, they focus on elevating, inspiring, and solving a full range of business problems for a diverse set of clients that require web, mobile, and data-centric software design solutions, as well as staffing for contract and permanent IT positions. SOLTECH’s business objectives include staying in front of business technology needs while building strong
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.7/5
Pricing
5/5
Customer Service
SolTech NPS
SolTech's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether SolTech's customers would recommend using the product based on a scale of -100 to 100.
SolTech Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
SolTech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
May 2023 100 | May 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SolTech Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SolTech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SolTech Product Quality
4.5/5
SolTech has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SolTech's overall Product Quality score rated by its users and customers.
SolTech Product Information
SolTech’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://soltech.net
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Mobile App
SolTech Pricing
SolTech ROI & Value For Money
4.7/5
SolTech has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SolTech's overall ROI score rated by its users and customers.
SolTech Customer Satisfaction (CSAT)
SolTech Customer Satisfaction (CSAT) Score
100 / 100
SolTech has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SolTech Customer Service
5/5
SolTech has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SolTech's overall Customer Service score rated by its users and customers.
About SolTech's Customer Service
Address
950 East Paces Ferry Rd NE Suite 2400, Atlanta, GA 30326
Website
https://soltech.net
Phone Number
4046016000
SolTech's Social Links
Consumer vs. Employees
SolTech scored a 100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of SolTech would recommend the brand to a friend. ENPS measures how likely SolTech employees would recommend working at SolTech to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
