-33
NPS
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Brand Page
Solutionreach
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About Solutionreach's Brand
Solutionreach is the leader in providing patient relationship management solutions for healthcare providers.
Brand at a Glance
65%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.4/5
Customer Service
Solutionreach NPS
Solutionreach's Net Promoter Score (NPS) is a -33 with 17% Promoters, 33% Passives, and 50% Detractors. Net Promoter Score tracks whether Solutionreach's customers would recommend using the product based on a scale of -100 to 100.
Solutionreach Overall NPS
| 17% | Promoters |
|---|---|
| 33% | Passives |
| 50% | Detractors |
Solutionreach NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jun 2021 -50 | Jun 2021 | -50 |
Jun 2022 -33 | Jun 2022 | -33 |
Jul 2022 -50 | Jul 2022 | -50 |
Apr 2024 -20 | Apr 2024 | -20 |
Jan 2025 -34 | Jan 2025 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Solutionreach NPS by Gender
Solutionreach's NPS was rated -34 by Female customers on Comparably.
Female
-34
Solutionreach's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Solutionreach's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Solutionreach Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Solutionreach users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Solutionreach Customer Loyalty Score by Gender
Solutionreach's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Solutionreach.
Female
100%
Yes
Male
N/A
Yes
Solutionreach Customer Loyalty Score by Industry
Solutionreach's Customer Loyalty score was rated 78% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Solutionreach Product Quality
2.3/5
Solutionreach has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Solutionreach's overall Product Quality score rated by its users and customers.
Solutionreach Product Information
Solutionreach’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Solutionreach's product the highest.
- Website
- http://www.solutionreach.com
- Company Size
- 501-1,000 Employees
Quick Insights into Solutionreach Product Quality
Solutionreach's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Solutionreach's Product Quality.
Ranked Solutionreach Product Quality the Highest
Solutionreach Product Quality Score by Gender
Solutionreach's Product Quality score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Solutionreach.
Female
2/5
Male
N/A
Solutionreach Product Quality Score by Industry
Solutionreach's Product Quality score was rated 2.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Solutionreach Pricing
Solutionreach ROI & Value For Money
2.3/5
Solutionreach has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Solutionreach Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Solutionreach ROI
Solutionreach's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Solutionreach's ROI score.
Ranked Solutionreach ROI the Highest
Solutionreach ROI Score by Gender
Solutionreach's ROI score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Solutionreach.
Female
2/5
Male
N/A
Solutionreach ROI Score by Industry
Solutionreach's ROI score was rated 2.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Solutionreach Customer Satisfaction (CSAT)
Solutionreach Customer Satisfaction (CSAT) Score
50 / 100
Solutionreach has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Solutionreach Customer Satisfaction
Solutionreach's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Solutionreach's Customer Satisfaction.
Ranked Solutionreach Customer Satisfaction the Highest
Solutionreach Customer Satisfaction Score by Gender
Solutionreach's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Solutionreach.
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Solutionreach Customer Satisfaction Score by Industry
Solutionreach's Customer Satisfaction score was rated 50 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Solutionreach Customer Service
2.4/5
Solutionreach has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Solutionreach's overall Customer Service score rated by its users and customers.
About Solutionreach's Customer Service
Address
2600 Ashton Blvd, Lehi, UT 84043
Website
http://www.solutionreach.com
Phone Number
(801) 331-7100
Solutionreach's Social Links
Quick Insights into Solutionreach Customer Service
Solutionreach's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Solutionreach's Customer Service score.
Ranked Solutionreach Customer Service the Highest
Solutionreach Customer Service Score by Gender
Solutionreach's Customer Service score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Solutionreach.
Female
2/5
Male
N/A
Solutionreach Customer Service Score by Industry
Solutionreach's Customer Service score was rated 2.2 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Solutionreach as an Employer
3.3/5
Solutionreach has a 3.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Solutionreach scored a -33 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Solutionreach would recommend the brand to a friend. ENPS measures how likely Solutionreach employees would recommend working at Solutionreach to a friend.
Net Promoter Score
-33
NPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
