11
NPS
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Solvay
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About Solvay's Brand
Chemical and Pharmaceutical group
Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Solvay NPS
Solvay's Net Promoter Score (NPS) is a 11 with 42% Promoters, 27% Passives, and 31% Detractors. Net Promoter Score tracks whether Solvay's customers would recommend using the product based on a scale of -100 to 100.
Solvay Overall NPS
| 42% | Promoters |
|---|---|
| 27% | Passives |
| 31% | Detractors |
Solvay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 9 | Oct 2022 | 9 |
Nov 2022 9 | Nov 2022 | 9 |
Dec 2022 9 | Dec 2022 | 9 |
Jan 2023 4 | Jan 2023 | 4 |
Feb 2023 7 | Feb 2023 | 7 |
Apr 2023 10 | Apr 2023 | 10 |
May 2023 12 | May 2023 | 12 |
Jul 2023 9 | Jul 2023 | 9 |
Oct 2023 10 | Oct 2023 | 10 |
Dec 2023 8 | Dec 2023 | 8 |
Jan 2024 10 | Jan 2024 | 10 |
Dec 2025 11 | Dec 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Solvay NPS by Gender
Solvay's NPS was rated 16 by Male customers on Comparably.
Male
16
Solvay's NPS was rated 16 by Male customers on Comparably.
33%
Promoters
50%
Passives
17%
Detractors
Female
N/A
Solvay's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Solvay NPS by Ethnicity
Solvay's NPS was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 0 | Hispanic or Latino | 0 |
Other 67 | Other | 67 |
Solvay NPS by Usage
Solvay's NPS was rated 25 points by customers who have used Solvay's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
Solvay Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Solvay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Solvay Customer Loyalty Score by Gender
Solvay's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Solvay Customer Loyalty Score by Ethnicity
Solvay's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Solvay.
40
out of 100
Hispanic or Latino
70
out of 100
Other
Solvay Customer Loyalty Score by Usage
Solvay's Customer Loyalty score was rated 78% by customers who have used Solvay's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Solvay Product Quality
3.8/5
Solvay has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Solvay Product Information
Solvay’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.solvay.com
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Solvay Product Quality
Solvay's Product Quality score was rated highest by Other customers, and rated lowest by Hispanic or Latino customers.
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Ranked Solvay Product Quality the Highest
Ranked Solvay Product Quality the Lowest
Solvay Product Quality Score by Gender
Solvay's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Solvay Product Quality Score by Ethnicity
Solvay's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Solvay.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
Other 4.3 | Other | 4.3 |
Solvay Product Quality Score by Usage
Solvay's Product Quality score was rated 3.5 stars by customers who have used Solvay's products/services for Less than 1 Year.
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Solvay Pricing
Solvay ROI & Value For Money
3.5/5
Solvay has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Solvay ROI
Solvay's ROI score was rated highest by customers who have used Solvay's products/services for Less than 1 Year, and rated lowest by Hispanic or Latino customers.
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Ranked Solvay ROI the Highest
Ranked Solvay ROI the Lowest
Solvay ROI Score by Gender
Solvay's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Solvay ROI Score by Ethnicity
Solvay's ROI score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Solvay.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
Other 3.8 | Other | 3.8 |
Solvay ROI Score by Usage
Solvay's ROI score was rated 3.9 stars by customers who have used Solvay's products/services for Less than 1 Year.
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Solvay Customer Satisfaction (CSAT)
Solvay Customer Satisfaction (CSAT) Score
79 / 100
Solvay has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
38%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
2%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Solvay Customer Satisfaction
Solvay's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Hispanic or Latino customers.
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Ranked Solvay Customer Satisfaction the Highest
Ranked Solvay Customer Satisfaction the Lowest
Solvay Customer Satisfaction Score by Gender
Solvay's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Solvay.
100 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Solvay Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
Solvay's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Solvay's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Solvay Customer Satisfaction Score by Usage
Solvay's Customer Satisfaction score was rated 75 points by customers who have used Solvay's products/services for Less than 1 Year.
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Solvay Customer Service
3.6/5
Solvay has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Solvay's Customer Service
Address
Rue de Ransbeek 310, Princeton, NJ 08540 United States of America
Website
http://www.solvay.com
Phone Number
32-2-264-21-11
Quick Insights into Solvay Customer Service
Solvay's Customer Service score was rated highest by Other customers, and rated lowest by Hispanic or Latino customers.
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Ranked Solvay Customer Service the Highest
Ranked Solvay Customer Service the Lowest
Solvay Customer Service Score by Gender
Solvay's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Solvay.
Male
3.6/5
Female
N/A
Solvay Customer Service Score by Ethnicity
Solvay's Customer Service score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Solvay.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
Other 4.5 | Other | 4.5 |
Solvay Customer Service Score by Usage
Solvay's Customer Service score was rated 4 stars by customers who have used Solvay's products/services for Less than 1 Year.
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Solvay as an Employer
3.7/5
Solvay has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Solvay scored a 11 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Solvay would recommend the brand to a friend. ENPS measures how likely Solvay employees would recommend working at Solvay to a friend.
Net Promoter Score
11
NPS Score
| 42% | Promoters |
|---|---|
| 27% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 56% | Promoters |
|---|---|
| 18% | Passive |
| 26% | Detractors |
