-45
NPS
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Solver
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About Solver's Brand
Solver is changing the face of CPM with solutions for planning, reporting and analysis to deliver complete insight into every facet of the enterprise.
Brand at a Glance
37%
Customer Loyalty
2.4/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Solver NPS
Solver's Net Promoter Score (NPS) is a -45 with 22% Promoters, 11% Passives, and 67% Detractors. Net Promoter Score tracks whether Solver's customers would recommend using the product based on a scale of -100 to 100.
Solver Overall NPS
| 22% | Promoters |
|---|---|
| 11% | Passives |
| 67% | Detractors |
Solver NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -17 | Nov 2021 | -17 |
Jan 2022 -29 | Jan 2022 | -29 |
Apr 2022 -22 | Apr 2022 | -22 |
Jul 2022 -30 | Jul 2022 | -30 |
Oct 2022 -36 | Oct 2022 | -36 |
Nov 2022 -41 | Nov 2022 | -41 |
Apr 2023 -46 | Apr 2023 | -46 |
Jun 2023 -36 | Jun 2023 | -36 |
Oct 2023 -34 | Oct 2023 | -34 |
Feb 2024 -37 | Feb 2024 | -37 |
Sep 2024 -42 | Sep 2024 | -42 |
Mar 2025 -44 | Mar 2025 | -44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Solver Customer Loyalty
37%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
37% of Solver users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Solver Product Quality
2.4/5
Solver has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Solver's overall Product Quality score rated by its users and customers.
Solver Product Information
Solver’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.solverglobal.com
- Company Size
- 51-200 Employees
Industry
Business Services
Solver Pricing
Solver ROI & Value For Money
2.2/5
Solver has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Solver's overall ROI score rated by its users and customers.
Solver Customer Satisfaction (CSAT)
Solver Customer Satisfaction (CSAT) Score
18 / 100
Solver has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
9%
Neither Satisfied nor Dissatisfied
36%
Dissatisfied
0%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Solver Customer Service
2.2/5
Solver has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Solver's overall Customer Service score rated by its users and customers.
About Solver's Customer Service
Address
10780 Santa Monica Blvd # 370, Los Angeles, CA 90025
Website
http://www.solverglobal.com
Solver as an Employer
4.2/5
Solver has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Solver scored a -45 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Solver would recommend the brand to a friend. ENPS measures how likely Solver employees would recommend working at Solver to a friend.
Net Promoter Score
-45
NPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
