-67
NPS
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SomaLogic
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About SomaLogic's Brand
SomaLogic, a protein biomarker discovery and clinical diagnostics company, offers SOMAmer technology to improve diagnostic products.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
SomaLogic NPS
SomaLogic's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether SomaLogic's customers would recommend using the product based on a scale of -100 to 100.
SomaLogic Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
SomaLogic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Dec 2021 -66 | Dec 2021 | -66 |
Oct 2022 -50 | Oct 2022 | -50 |
Jan 2024 -66 | Jan 2024 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SomaLogic Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SomaLogic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SomaLogic Product Quality
5/5
SomaLogic has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SomaLogic's overall Product Quality score rated by its users and customers.
SomaLogic Product Information
SomaLogic’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.somalogic.com
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
SomaLogic Pricing
SomaLogic ROI & Value For Money
4/5
SomaLogic has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SomaLogic's overall ROI score rated by its users and customers.
SomaLogic Customer Satisfaction (CSAT)
SomaLogic Customer Satisfaction (CSAT) Score
67 / 100
SomaLogic has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SomaLogic Customer Service
4/5
SomaLogic has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SomaLogic's overall Customer Service score rated by its users and customers.
About SomaLogic's Customer Service
Address
2945 Wilderness Pl., Boulder, CO
Website
http://www.somalogic.com
Phone Number
(303)625-9000
SomaLogic as an Employer
3.6/5
SomaLogic has a 3.6/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
SomaLogic scored a -67 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of SomaLogic would recommend the brand to a friend. ENPS measures how likely SomaLogic employees would recommend working at SomaLogic to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 40% | Promoters |
|---|---|
| 27% | Passive |
| 33% | Detractors |
