10
NPS
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Somany Ceramics
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About Somany Ceramics' Brand
Since its inception in 1969.Somany Ceramics with the plants in Kadi (Gujarat) and Kassar (Haryana), with the production capacity of 20
Brand at a Glance
90%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Somany Ceramics NPS
Somany Ceramics's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Somany Ceramics's customers would recommend using the product based on a scale of -100 to 100.
Somany Ceramics Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Somany Ceramics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Jan 2023 50 | Jan 2023 | 50 |
Apr 2023 40 | Apr 2023 | 40 |
May 2023 17 | May 2023 | 17 |
Feb 2024 29 | Feb 2024 | 29 |
Jun 2024 13 | Jun 2024 | 13 |
Jul 2024 22 | Jul 2024 | 22 |
Dec 2024 10 | Dec 2024 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Somany Ceramics NPS by Gender
Somany Ceramics's NPS was rated -25 by Male customers on Comparably.
Male
-25
Somany Ceramics's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
Somany Ceramics's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Somany Ceramics NPS by Ethnicity
Somany Ceramics's NPS was rated -34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -34 | Other | -34 |
Somany Ceramics NPS by Usage
Somany Ceramics's NPS was rated -67 points by customers who have used Somany Ceramics's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -67 | 1 to 2 Years | -67 |
Somany Ceramics Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Somany Ceramics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Somany Ceramics Customer Loyalty Score by Gender
Somany Ceramics's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Somany Ceramics.
Male
100%
Yes
Female
N/A
Yes
Somany Ceramics Customer Loyalty Score by Ethnicity
Somany Ceramics's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Somany Ceramics.
100
out of 100
Other
Somany Ceramics Customer Loyalty Score by Usage
Somany Ceramics's Customer Loyalty score was rated 100% by customers who have used Somany Ceramics's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Somany Ceramics Product Quality
3.7/5
Somany Ceramics has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Somany Ceramics Product Information
Somany Ceramics’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://somanyceramics.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Somany Ceramics Product Quality
Somany Ceramics's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Somany Ceramics' Product Quality.
Ranked Somany Ceramics Product Quality the Highest
Somany Ceramics Product Quality Score by Gender
Somany Ceramics's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Somany Ceramics.
Male
3.6/5
Female
N/A
Somany Ceramics Product Quality Score by Ethnicity
Somany Ceramics's Product Quality score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Somany Ceramics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Somany Ceramics Product Quality Score by Usage
Somany Ceramics's Product Quality score was rated 2.3 stars by customers who have used Somany Ceramics's products/services for 1 to 2 Years.
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Somany Ceramics Pricing
Somany Ceramics ROI & Value For Money
3.9/5
Somany Ceramics has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Somany Ceramics ROI
Somany Ceramics's ROI score was rated highest by Male customers.
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Ranked Somany Ceramics ROI the Highest
Somany Ceramics ROI Score by Gender
Somany Ceramics's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Somany Ceramics.
Male
3.5/5
Female
N/A
Somany Ceramics ROI Score by Ethnicity
Somany Ceramics's ROI score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Somany Ceramics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Somany Ceramics ROI Score by Usage
Somany Ceramics's ROI score was rated 3 stars by customers who have used Somany Ceramics's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Somany Ceramics Customer Satisfaction (CSAT)
Somany Ceramics Customer Satisfaction (CSAT) Score
74 / 100
Somany Ceramics has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
24%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Somany Ceramics Customer Satisfaction
Somany Ceramics's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Somany Ceramics' Customer Satisfaction.
Ranked Somany Ceramics Customer Satisfaction the Highest
Somany Ceramics Customer Satisfaction Score by Gender
Somany Ceramics's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Somany Ceramics.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Somany Ceramics Customer Satisfaction Score by Ethnicity
CSAT according to Other
Somany Ceramics' Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Somany Ceramics.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Somany Ceramics Customer Satisfaction Score by Usage
Somany Ceramics's Customer Satisfaction score was rated 67 points by customers who have used Somany Ceramics's products/services for 1 to 2 Years.
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Somany Ceramics Customer Service
3.9/5
Somany Ceramics has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Somany Ceramics's Customer Service
Address
F-36, sector-6, 201301 India
Website
http://somanyceramics.com
Phone Number
1204627900
Quick Insights into Somany Ceramics Customer Service
Somany Ceramics's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Somany Ceramics' Customer Service score.
Ranked Somany Ceramics Customer Service the Highest
Somany Ceramics Customer Service Score by Gender
Somany Ceramics's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Somany Ceramics.
Male
3.6/5
Female
N/A
Somany Ceramics Customer Service Score by Ethnicity
Somany Ceramics's Customer Service score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Somany Ceramics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Somany Ceramics Customer Service Score by Usage
Somany Ceramics's Customer Service score was rated 3 stars by customers who have used Somany Ceramics's products/services for 1 to 2 Years.
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Somany Ceramics as an Employer
4.6/5
Somany Ceramics has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Somany Ceramics scored a 10 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Somany Ceramics would recommend the brand to a friend. ENPS measures how likely Somany Ceramics employees would recommend working at Somany Ceramics to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
