43
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Sonata Software
Marketing or Exec? Claim Your Free Account
About Sonata Software's Brand
Sonata is a global software services company.
Brand at a Glance
92%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
3.9/5
Customer Service
Sonata Software NPS
Sonata Software's Net Promoter Score (NPS) is a 43 with 57% Promoters, 29% Passives, and 14% Detractors. Net Promoter Score tracks whether Sonata Software's customers would recommend using the product based on a scale of -100 to 100.
Sonata Software Overall NPS
| 57% | Promoters |
|---|---|
| 29% | Passives |
| 14% | Detractors |
Sonata Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Feb 2021 -50 | Feb 2021 | -50 |
Apr 2021 -66 | Apr 2021 | -66 |
Jun 2021 -25 | Jun 2021 | -25 |
Dec 2021 0 | Dec 2021 | 0 |
Jan 2022 29 | Jan 2022 | 29 |
Mar 2022 25 | Mar 2022 | 25 |
Jun 2022 33 | Jun 2022 | 33 |
Jan 2023 40 | Jan 2023 | 40 |
Dec 2023 36 | Dec 2023 | 36 |
Oct 2024 37 | Oct 2024 | 37 |
Feb 2025 43 | Feb 2025 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sonata Software NPS by Gender
Sonata Software's NPS was rated 67 by Female customers on Comparably.
Female
67
Sonata Software's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
Sonata Software's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Sonata Software NPS by Usage
Sonata Software's NPS was rated 75 points by customers who have used Sonata Software's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 75 | 1 to 2 Years | 75 |
Sonata Software Customer Reviews
Out of the 2 Sonata Software customer reviews 2 were positive and 0 were constructive. Sonata Software customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Sonata Software Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Sonata Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sonata Software Customer Loyalty Score by Gender
Sonata Software's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sonata Software.
Female
100%
Yes
Male
N/A
Yes
Sonata Software Customer Loyalty Score by Usage
Sonata Software's Customer Loyalty score was rated 100% by customers who have used Sonata Software's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sonata Software Customer Loyalty Score by Industry
Sonata Software's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sonata Software Product Quality
3.9/5
Sonata Software has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Sonata Software's overall Product Quality score rated by its users and customers.
Sonata Software Product Information
Sonata Software’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sonata Software's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Quick Insights into Sonata Software Product Quality
Sonata Software's Product Quality score was rated highest by customers who have used Sonata Software's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Sonata Software's Product Quality.
Ranked Sonata Software Product Quality the Highest
Sonata Software Product Quality Score by Gender
Sonata Software's Product Quality score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sonata Software.
Female
3.8/5
Male
N/A
Sonata Software Product Quality Score by Usage
Sonata Software's Product Quality score was rated 4.1 stars by customers who have used Sonata Software's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Sonata Software Product Quality Score by Industry
Sonata Software's Product Quality score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Sonata Software Pricing
Sonata Software ROI & Value For Money
4.1/5
Sonata Software has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Sonata Software's overall ROI score rated by its users and customers.
Sonata Software Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Sonata Software ROI
Sonata Software's ROI score was rated highest by customers who have used Sonata Software's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Sonata Software's ROI score.
Ranked Sonata Software ROI the Highest
Sonata Software ROI Score by Gender
Sonata Software's ROI score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sonata Software.
Female
4/5
Male
N/A
Sonata Software ROI Score by Usage
Sonata Software's ROI score was rated 4.2 stars by customers who have used Sonata Software's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Sonata Software ROI Score by Industry
Sonata Software's ROI score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Sonata Software Customer Satisfaction (CSAT)
Sonata Software Customer Satisfaction (CSAT) Score
100 / 100
Sonata Software has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sonata Software Customer Service
3.9/5
Sonata Software has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Sonata Software's overall Customer Service score rated by its users and customers.
About Sonata Software's Customer Service
Address
APS Trust Building, Bull Temple Road, N. R. Colony,
Website
http://www.sonata-software.com/
Phone Number
+91 80 3097 1999
Quick Insights into Sonata Software Customer Service
Sonata Software's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Sonata Software's Customer Service score.
Ranked Sonata Software Customer Service the Highest
Sonata Software Customer Service Score by Gender
Sonata Software's Customer Service score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sonata Software.
Female
4.3/5
Male
N/A
Sonata Software Customer Service Score by Usage
Sonata Software's Customer Service score was rated 4.5 stars by customers who have used Sonata Software's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Sonata Software Customer Service Score by Industry
Sonata Software's Customer Service score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Sonata Software as an Employer
4.5/5
Sonata Software has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sonata Software scored a 43 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Sonata Software would recommend the brand to a friend. ENPS measures how likely Sonata Software employees would recommend working at Sonata Software to a friend.
Net Promoter Score
43
NPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 51% | Promoters |
|---|---|
| 21% | Passive |
| 28% | Detractors |
