33
NPS
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Sonatype
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About Sonatype's Brand
Accelerate innovation by making quality component choices early, often, and throughout your software supply chain.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Sonatype CMO
Sonatype NPS
Sonatype's Net Promoter Score (NPS) is a 33 with 58% Promoters, 17% Passives, and 25% Detractors. Net Promoter Score tracks whether Sonatype's customers would recommend using the product based on a scale of -100 to 100.
Sonatype Overall NPS
| 58% | Promoters |
|---|---|
| 17% | Passives |
| 25% | Detractors |
Sonatype NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Mar 2021 0 | Mar 2021 | 0 |
Aug 2021 40 | Aug 2021 | 40 |
Jan 2022 49 | Jan 2022 | 49 |
Feb 2022 29 | Feb 2022 | 29 |
Mar 2022 37 | Mar 2022 | 37 |
Apr 2022 44 | Apr 2022 | 44 |
Sep 2022 50 | Sep 2022 | 50 |
Mar 2023 36 | Mar 2023 | 36 |
Apr 2023 33 | Apr 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sonatype Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Sonatype users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sonatype Product Quality
4/5
Sonatype has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sonatype's overall Product Quality score rated by its users and customers.
Sonatype Product Information
Sonatype’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://sonatype.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
SaaS
Sonatype Pricing
Sonatype ROI & Value For Money
4/5
Sonatype has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Sonatype Customer Satisfaction (CSAT)
Sonatype Customer Satisfaction (CSAT) Score
67 / 100
Sonatype has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sonatype Customer Service
4.1/5
Sonatype has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Sonatype's Customer Service
Address
8161 Maple Lawn Blvd, Suite 250, Fulton, MD 20759
Website
http://sonatype.com
Phone Number
301-684-8080
Sonatype's Social Links
Sonatype as an Employer
4.0/5
Sonatype has a 4.0/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sonatype scored a 33 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Sonatype would recommend the brand to a friend. ENPS measures how likely Sonatype employees would recommend working at Sonatype to a friend.
Net Promoter Score
33
NPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 52% | Promoters |
|---|---|
| 26% | Passive |
| 22% | Detractors |
