-25
NPS
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Sonic Healthcare
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About Sonic Healthcare's Brand
Sonic Healthcare USA (SHUSA) was formed in 2007 as the umbrella organization overseeing Sonic Healthcare Ltd’s operation in the United
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Sonic Healthcare NPS
Sonic Healthcare's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Sonic Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Sonic Healthcare Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Sonic Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Jan 2024 -50 | Jan 2024 | -50 |
Jun 2024 -66 | Jun 2024 | -66 |
Apr 2025 -25 | Apr 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sonic Healthcare Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sonic Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sonic Healthcare Product Quality
4.5/5
Sonic Healthcare has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sonic Healthcare's overall Product Quality score rated by its users and customers.
Sonic Healthcare Product Information
Sonic Healthcare’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Sonic Healthcare Pricing
Sonic Healthcare ROI & Value For Money
4.5/5
Sonic Healthcare has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sonic Healthcare's overall ROI score rated by its users and customers.
Sonic Healthcare Customer Satisfaction (CSAT)
Sonic Healthcare Customer Satisfaction (CSAT) Score
100 / 100
Sonic Healthcare has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sonic Healthcare Customer Service
4.5/5
Sonic Healthcare has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sonic Healthcare's overall Customer Service score rated by its users and customers.
About Sonic Healthcare's Customer Service
Address
9737 Great Hills Trail, Suite 100, Austin, TX
Website
http://www.sonichealthcareusa.com
Phone Number
512-439-1600
Sonic Healthcare as an Employer
2.2/5
Sonic Healthcare has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Sonic Healthcare scored a -25 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Sonic Healthcare would recommend the brand to a friend. ENPS measures how likely Sonic Healthcare employees would recommend working at Sonic Healthcare to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
