5
NPS
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Brand Page
Sonic.net
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About Sonic.net's Brand
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Sonic.net NPS
Sonic.net's Net Promoter Score (NPS) is a 5 with 45% Promoters, 15% Passives, and 40% Detractors. Net Promoter Score tracks whether Sonic.net's customers would recommend using the product based on a scale of -100 to 100.
Sonic.net Overall NPS
| 45% | Promoters |
|---|---|
| 15% | Passives |
| 40% | Detractors |
Sonic.net NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Sep 2022 17 | Sep 2022 | 17 |
Feb 2023 13 | Feb 2023 | 13 |
Jun 2023 25 | Jun 2023 | 25 |
Nov 2023 18 | Nov 2023 | 18 |
Dec 2023 8 | Dec 2023 | 8 |
Mar 2024 16 | Mar 2024 | 16 |
Apr 2024 22 | Apr 2024 | 22 |
Jun 2024 27 | Jun 2024 | 27 |
Mar 2025 12 | Mar 2025 | 12 |
Apr 2025 5 | Apr 2025 | 5 |
Oct 2025 5 | Oct 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sonic.net NPS by Gender
Sonic.net's NPS was rated 25 by Male customers on Comparably.
Male
25
Sonic.net's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Sonic.net's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sonic.net NPS by Ethnicity
Sonic.net's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Sonic.net Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Sonic.net users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sonic.net Customer Loyalty Score by Gender
Sonic.net's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sonic.net.
Male
78%
Yes
Female
N/A
Yes
Sonic.net Customer Loyalty Score by Ethnicity
Sonic.net's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sonic.net.
64
out of 100
Caucasian
Sonic.net Product Quality
3.9/5
Sonic.net has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Sonic.net Product Information
Sonic.net’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.sonic.com
- Company Size
- 201-500 Employees
Industry
Telecommunications
Quick Insights into Sonic.net Product Quality
Sonic.net's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Sonic.net's Product Quality.
Ranked Sonic.net Product Quality the Highest
Sonic.net Product Quality Score by Gender
Sonic.net's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sonic.net.
Male
5/5
Female
N/A
Sonic.net Product Quality Score by Ethnicity
Sonic.net's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sonic.net.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Sonic.net Pricing
Sonic.net ROI & Value For Money
3.8/5
Sonic.net has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Sonic.net ROI
Sonic.net's ROI score was rated highest by Male customers.
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Ranked Sonic.net ROI the Highest
Sonic.net ROI Score by Gender
Sonic.net's ROI score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Sonic.net ROI Score by Ethnicity
Sonic.net's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sonic.net.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Sonic.net Customer Satisfaction (CSAT)
Sonic.net Customer Satisfaction (CSAT) Score
62 / 100
Sonic.net has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
6%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sonic.net Customer Satisfaction
Sonic.net's Customer Satisfaction score was rated highest by Male customers.
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Ranked Sonic.net Customer Satisfaction the Highest
Sonic.net Customer Satisfaction Score by Gender
Sonic.net's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sonic.net.
75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Sonic.net Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sonic.net's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sonic.net.
60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
Sonic.net Customer Service
4/5
Sonic.net has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Sonic.net's Customer Service
Website
http://www.sonic.com
Quick Insights into Sonic.net Customer Service
Sonic.net's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Sonic.net's Customer Service score.
Ranked Sonic.net Customer Service the Highest
Sonic.net Customer Service Score by Gender
Sonic.net's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sonic.net.
Male
4.2/5
Female
N/A
Sonic.net Customer Service Score by Ethnicity
Sonic.net's Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sonic.net.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Sonic.net as an Employer
3.8/5
Sonic.net has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Sonic.net scored a 5 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Sonic.net would recommend the brand to a friend. ENPS measures how likely Sonic.net employees would recommend working at Sonic.net to a friend.
Net Promoter Score
5
NPS Score
| 45% | Promoters |
|---|---|
| 15% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
