-34
NPS
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Brand Page
Soothe
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About Soothe's Brand
Soothe, the world’s leading on-demand wellness company, lets users schedule a same-day service in the privacy of their home or office. It also offers workplace and event massage through its corporate wellness program, Soothe At Work. Soothe currently serves 73 markets across the United States, Canada, United Kingdom, Ireland, and Australia.
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Soothe NPS
Soothe's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Soothe's customers would recommend using the product based on a scale of -100 to 100.
Soothe Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Soothe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
Nov 2021 -33 | Nov 2021 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Soothe Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Soothe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Soothe Product Quality
2.7/5
Soothe has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Soothe's overall Product Quality score rated by its users and customers.
Soothe Product Information
Soothe’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://soothe.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Mobile App
On Demand
Soothe Pricing
Soothe ROI & Value For Money
4/5
Soothe has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Soothe's overall ROI score rated by its users and customers.
Soothe Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Soothe Customer Service
4.5/5
Soothe has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Soothe's overall Customer Service score rated by its users and customers.
About Soothe's Customer Service
Address
W Pico Blvd, Los Angeles, CA 90019
Website
http://soothe.com
Phone Number
1(800) 960-7668
Soothe's Social Links
Soothe as an Employer
4.2/5
Soothe has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Soothe scored a -34 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Soothe would recommend the brand to a friend. ENPS measures how likely Soothe employees would recommend working at Soothe to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 70% | Promoters |
|---|---|
| 13% | Passive |
| 17% | Detractors |
