25
NPS
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Sophia Genetics
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About Sophia Genetics' Brand
SOPHiA GENETICS is a healthcare technology democratizing data-driven medicine. SOPHiA GENETICS (Nasdaq: SOPH) is a healthcare technology company dedicated to establishing the practice of data-driven medicine as the standard of care and for life sciences research. It is the creator of the SOPHiA DDM™ Platform, a cloud-based SaaS platform capable of analyzing data and generating insights from complex multimodal data sets and different diagnostic modalities. The SOPHiA DDM™ Platform and related solutions, products and services are currently used by more than 780 hospital, laboratory, and biopharma institutions globally.
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Sophia Genetics NPS
Sophia Genetics's Net Promoter Score (NPS) is a 25 with 56% Promoters, 13% Passives, and 31% Detractors. Net Promoter Score tracks whether Sophia Genetics's customers would recommend using the product based on a scale of -100 to 100.
Sophia Genetics Overall NPS
| 56% | Promoters |
|---|---|
| 13% | Passives |
| 31% | Detractors |
Sophia Genetics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Apr 2022 20 | Apr 2022 | 20 |
Sep 2022 33 | Sep 2022 | 33 |
Nov 2022 15 | Nov 2022 | 15 |
Jul 2023 11 | Jul 2023 | 11 |
Sep 2023 9 | Sep 2023 | 9 |
Jan 2024 14 | Jan 2024 | 14 |
Apr 2024 22 | Apr 2024 | 22 |
Nov 2024 27 | Nov 2024 | 27 |
Jan 2025 25 | Jan 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sophia Genetics NPS by Gender
Sophia Genetics's NPS was rated 43 by Male customers on Comparably.
Male
43
Sophia Genetics's NPS was rated 43 by Male customers on Comparably.
57%
Promoters
29%
Passives
14%
Detractors
Female
N/A
Sophia Genetics's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sophia Genetics NPS by Ethnicity
Sophia Genetics's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Sophia Genetics NPS by Usage
Sophia Genetics's NPS was rated 50 points by customers who have used Sophia Genetics's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
Sophia Genetics Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Sophia Genetics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sophia Genetics Customer Loyalty Score by Gender
Sophia Genetics's Customer Loyalty score was rated 85 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sophia Genetics.
Male
85%
Yes
Female
N/A
Yes
Sophia Genetics Customer Loyalty Score by Ethnicity
Sophia Genetics's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sophia Genetics.
70
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Sophia Genetics Customer Loyalty Score by Usage
Sophia Genetics's Customer Loyalty score was rated 78% by customers who have used Sophia Genetics's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sophia Genetics Product Quality
3.8/5
Sophia Genetics has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Sophia Genetics Product Information
Sophia Genetics’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into Sophia Genetics Product Quality
Sophia Genetics's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Sophia Genetics Product Quality the Highest
Ranked Sophia Genetics Product Quality the Lowest
Sophia Genetics Product Quality Score by Gender
Sophia Genetics's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sophia Genetics.
Male
3.8/5
Female
N/A
Sophia Genetics Product Quality Score by Ethnicity
Sophia Genetics's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sophia Genetics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Sophia Genetics Product Quality Score by Usage
Sophia Genetics's Product Quality score was rated 4.4 stars by customers who have used Sophia Genetics's products/services for Less than 1 Year.
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Sophia Genetics Pricing
Sophia Genetics ROI & Value For Money
3.7/5
Sophia Genetics has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Sophia Genetics ROI
Sophia Genetics's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Sophia Genetics ROI the Highest
Ranked Sophia Genetics ROI the Lowest
Sophia Genetics ROI Score by Gender
Sophia Genetics's ROI score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sophia Genetics.
Male
4/5
Female
N/A
Sophia Genetics ROI Score by Ethnicity
Sophia Genetics's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sophia Genetics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Sophia Genetics ROI Score by Usage
Sophia Genetics's ROI score was rated 4.4 stars by customers who have used Sophia Genetics's products/services for Less than 1 Year.
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Sophia Genetics Customer Satisfaction (CSAT)
Sophia Genetics Customer Satisfaction (CSAT) Score
70 / 100
Sophia Genetics has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sophia Genetics Customer Satisfaction
Sophia Genetics's Customer Satisfaction score was rated highest by customers who have used Sophia Genetics's products/services for Less than 1 Year.
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Ranked Sophia Genetics Customer Satisfaction the Highest
Sophia Genetics Customer Satisfaction Score by Gender
Sophia Genetics's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sophia Genetics.
67 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Sophia Genetics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sophia Genetics' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sophia Genetics.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
Sophia Genetics Customer Satisfaction Score by Usage
Sophia Genetics's Customer Satisfaction score was rated 67 points by customers who have used Sophia Genetics's products/services for Less than 1 Year.
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Sophia Genetics Customer Service
3.9/5
Sophia Genetics has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Sophia Genetics's Customer Service
Address
La Pièce 12, Rolle, CH-1180 Switzerland
Website
https://www.sophiagenetics.com/
Phone Number
+1 617 583 2500
Quick Insights into Sophia Genetics Customer Service
Sophia Genetics's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Sophia Genetics' Customer Service score.
Ranked Sophia Genetics Customer Service the Highest
Ranked Sophia Genetics Customer Service the Lowest
Sophia Genetics Customer Service Score by Gender
Sophia Genetics's Customer Service score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Sophia Genetics Customer Service Score by Ethnicity
Sophia Genetics's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sophia Genetics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Sophia Genetics Customer Service Score by Usage
Sophia Genetics's Customer Service score was rated 4.2 stars by customers who have used Sophia Genetics's products/services for Less than 1 Year.
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Sophia Genetics as an Employer
2.4/5
Sophia Genetics has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Sophia Genetics scored a 25 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Sophia Genetics would recommend the brand to a friend. ENPS measures how likely Sophia Genetics employees would recommend working at Sophia Genetics to a friend.
Net Promoter Score
25
NPS Score
| 56% | Promoters |
|---|---|
| 13% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 24% | Promoters |
|---|---|
| 16% | Passive |
| 60% | Detractors |
