46
NPS
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Brand Page
Soti
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About Soti's Brand
Developer and provider of technology for managing and tracking mobile and desktop computing devices. The company provides services for enterprise mobility management while also providing products like MobiControl, a mobile device management, MobiAssist, a help desk solution that enables IT help desks to perform remote control diagnostics on mobile devices and desktop computers as well as several other products.
Brand at a Glance
66%
Customer Loyalty
3.9/5
Product Quality
4.3/5
Pricing
4/5
Customer Service
Soti NPS
Soti's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Soti's customers would recommend using the product based on a scale of -100 to 100.
Soti Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Soti NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Sep 2023 71 | Sep 2023 | 71 |
Nov 2023 75 | Nov 2023 | 75 |
Dec 2023 70 | Dec 2023 | 70 |
Feb 2024 72 | Feb 2024 | 72 |
Mar 2024 68 | Mar 2024 | 68 |
Aug 2024 60 | Aug 2024 | 60 |
Feb 2025 49 | Feb 2025 | 49 |
Oct 2025 46 | Oct 2025 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Soti Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Soti users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Soti Product Quality
3.9/5
Soti has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Soti Product Information
Soti’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.soti.net
- Company Size
- 501-1,000 Employees
Industry
Enterprise
Soti Pricing
Soti ROI & Value For Money
4.3/5
Soti has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Soti Customer Satisfaction (CSAT)
Soti Customer Satisfaction (CSAT) Score
87 / 100
Soti has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
53%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Soti Customer Service
4/5
Soti has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Soti's Customer Service
Address
5770 Hurontario Street, Mississauga, L5R 3G5
Website
www.soti.net
Soti as an Employer
4.2/5
Soti has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Soti scored a 46 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Soti would recommend the brand to a friend. ENPS measures how likely Soti employees would recommend working at Soti to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 48% | Promoters |
|---|---|
| 16% | Passive |
| 36% | Detractors |
