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NPS
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Sound Physicians
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About Sound Physicians' Brand
Our vision is to be the unmatched leader in improving quality and reducing the cost of healthcare for patients in the communities we serve.
Brand at a Glance
64%
Customer Loyalty
3.7/5
Product Quality
3.1/5
Pricing
2.8/5
Customer Service
Sound Physicians NPS
Sound Physicians's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Sound Physicians's customers would recommend using the product based on a scale of -100 to 100.
Sound Physicians Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Sound Physicians NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -33 | Dec 2021 | -33 |
Jan 2022 -15 | Jan 2022 | -15 |
Feb 2022 0 | Feb 2022 | 0 |
Apr 2022 11 | Apr 2022 | 11 |
May 2022 20 | May 2022 | 20 |
Sep 2022 9 | Sep 2022 | 9 |
Feb 2023 17 | Feb 2023 | 17 |
Mar 2023 23 | Mar 2023 | 23 |
Jun 2023 15 | Jun 2023 | 15 |
Dec 2023 7 | Dec 2023 | 7 |
May 2024 13 | May 2024 | 13 |
Jun 2024 0 | Jun 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sound Physicians NPS by Gender
Sound Physicians's NPS was rated 34 by Male customers on Comparably.
Male
34
Sound Physicians's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Sound Physicians's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sound Physicians Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Sound Physicians users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sound Physicians Customer Loyalty Score by Gender
Sound Physicians's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Sound Physicians Product Quality
3.7/5
Sound Physicians has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Sound Physicians Product Information
Sound Physicians’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Sound Physicians Product Quality
Sound Physicians's Product Quality score was rated highest by Male customers.
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Ranked Sound Physicians Product Quality the Highest
Sound Physicians Product Quality Score by Gender
Sound Physicians's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sound Physicians.
Male
4.1/5
Female
N/A
Sound Physicians Pricing
Sound Physicians ROI & Value For Money
3.1/5
Sound Physicians has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Sound Physicians ROI
Sound Physicians's ROI score was rated highest by Male customers.
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Ranked Sound Physicians ROI the Highest
Sound Physicians ROI Score by Gender
Sound Physicians's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Sound Physicians Customer Satisfaction (CSAT)
Sound Physicians Customer Satisfaction (CSAT) Score
40 / 100
Sound Physicians has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
10%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
30%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sound Physicians Customer Service
2.8/5
Sound Physicians has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Sound Physicians's Customer Service
Address
1498 Pacific Avenue, Suite 500, Tacoma, WA 98402
Website
http://www.soundphysicians.com/
Phone Number
855-768-6363
Sound Physicians's Social Links
Quick Insights into Sound Physicians Customer Service
Sound Physicians's Customer Service score was rated highest by Male customers.
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Ranked Sound Physicians Customer Service the Highest
Sound Physicians Customer Service Score by Gender
Sound Physicians's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sound Physicians.
Male
3.8/5
Female
N/A
Sound Physicians as an Employer
2.4/5
Sound Physicians has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Sound Physicians scored a 0 for Net Promoter Score and a -49 for Employee Net Promoter Score. NPS gauges how likely a customer of Sound Physicians would recommend the brand to a friend. ENPS measures how likely Sound Physicians employees would recommend working at Sound Physicians to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-49
eNPS Score
| 20% | Promoters |
|---|---|
| 11% | Passive |
| 69% | Detractors |
