-20
NPS
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Sound Transit
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About Sound Transit's Brand
Brand at a Glance
68%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
Sound Transit NPS
Sound Transit's Net Promoter Score (NPS) is a -20 with 30% Promoters, 20% Passives, and 50% Detractors. Net Promoter Score tracks whether Sound Transit's customers would recommend using the product based on a scale of -100 to 100.
Sound Transit Overall NPS
| 30% | Promoters |
|---|---|
| 20% | Passives |
| 50% | Detractors |
Sound Transit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Mar 2022 33 | Mar 2022 | 33 |
Apr 2022 25 | Apr 2022 | 25 |
Sep 2022 0 | Sep 2022 | 0 |
Jan 2023 -17 | Jan 2023 | -17 |
Feb 2023 -15 | Feb 2023 | -15 |
Sep 2024 -25 | Sep 2024 | -25 |
Oct 2024 -11 | Oct 2024 | -11 |
Nov 2025 -20 | Nov 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sound Transit Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Sound Transit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sound Transit Product Quality
3.1/5
Sound Transit has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Sound Transit's overall Product Quality score rated by its users and customers.
Sound Transit Product Information
Sound Transit’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.soundtransit.org
- Company Size
- 501-1,000 Employees
Sound Transit Pricing
Sound Transit ROI & Value For Money
2.8/5
Sound Transit has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Sound Transit Customer Satisfaction (CSAT)
Sound Transit Customer Satisfaction (CSAT) Score
43 / 100
Sound Transit has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
43%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sound Transit Customer Service
3.1/5
Sound Transit has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Sound Transit's overall Customer Service score rated by its users and customers.
About Sound Transit's Customer Service
Website
http://www.soundtransit.org
Sound Transit as an Employer
2.5/5
Sound Transit has a 2.5/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Sound Transit scored a -20 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Sound Transit would recommend the brand to a friend. ENPS measures how likely Sound Transit employees would recommend working at Sound Transit to a friend.
Net Promoter Score
-20
NPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 12% | Promoters |
|---|---|
| 50% | Passive |
| 38% | Detractors |
