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NPS
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South Jersey Industries
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About South Jersey Industries' Brand
South Jersey Industries is a publicly held energy services holding company for a natural gas utility and other, non-regulated companies.
Brand at a Glance
72%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
South Jersey Industries NPS
South Jersey Industries's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether South Jersey Industries's customers would recommend using the product based on a scale of -100 to 100.
South Jersey Industries Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
South Jersey Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Jun 2022 50 | Jun 2022 | 50 |
Aug 2022 66 | Aug 2022 | 66 |
Feb 2023 25 | Feb 2023 | 25 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 17 | Feb 2024 | 17 |
Apr 2024 13 | Apr 2024 | 13 |
Apr 2025 0 | Apr 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
South Jersey Industries NPS by Gender
South Jersey Industries's NPS was rated -40 by Male customers on Comparably.
Male
-40
South Jersey Industries's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
N/A
South Jersey Industries's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
South Jersey Industries Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of South Jersey Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
South Jersey Industries Customer Loyalty Score by Gender
South Jersey Industries's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
South Jersey Industries Product Quality
2.8/5
South Jersey Industries has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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South Jersey Industries Product Information
South Jersey Industries’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Quick Insights into South Jersey Industries Product Quality
South Jersey Industries's Product Quality score was rated highest by Male customers.
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Ranked South Jersey Industries Product Quality the Highest
South Jersey Industries Product Quality Score by Gender
South Jersey Industries's Product Quality score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of South Jersey Industries.
Male
1.6/5
Female
N/A
South Jersey Industries Pricing
South Jersey Industries ROI & Value For Money
2.9/5
South Jersey Industries has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into South Jersey Industries ROI
South Jersey Industries's ROI score was rated highest by Male customers.
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Ranked South Jersey Industries ROI the Highest
South Jersey Industries ROI Score by Gender
South Jersey Industries's ROI score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
South Jersey Industries Customer Satisfaction (CSAT)
South Jersey Industries Customer Satisfaction (CSAT) Score
57 / 100
South Jersey Industries has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into South Jersey Industries Customer Satisfaction
South Jersey Industries's Customer Satisfaction score was rated highest by Male customers.
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Ranked South Jersey Industries Customer Satisfaction the Highest
South Jersey Industries Customer Satisfaction Score by Gender
South Jersey Industries's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of South Jersey Industries.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
South Jersey Industries Customer Service
2.8/5
South Jersey Industries has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About South Jersey Industries's Customer Service
Website
https://www.sjindustries.com/
Phone Number
6095619000
Quick Insights into South Jersey Industries Customer Service
South Jersey Industries's Customer Service score was rated highest by Male customers.
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Ranked South Jersey Industries Customer Service the Highest
South Jersey Industries Customer Service Score by Gender
South Jersey Industries's Customer Service score was rated 1.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of South Jersey Industries.
Male
1.9/5
Female
N/A
South Jersey Industries as an Employer
2.9/5
South Jersey Industries has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of South Jersey Industries
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
South Jersey Industries scored a -1 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of South Jersey Industries would recommend the brand to a friend. ENPS measures how likely South Jersey Industries employees would recommend working at South Jersey Industries to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
