-9
NPS
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Southeastern Freight Lines
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About Southeastern Freight Lines' Brand
Southeastern Freight Lines
Brand at a Glance
73%
Customer Loyalty
2.5/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
Southeastern Freight Lines NPS
Southeastern Freight Lines's Net Promoter Score (NPS) is a -9 with 43% Promoters, 5% Passives, and 52% Detractors. Net Promoter Score tracks whether Southeastern Freight Lines's customers would recommend using the product based on a scale of -100 to 100.
Southeastern Freight Lines Overall NPS
| 43% | Promoters |
|---|---|
| 5% | Passives |
| 52% | Detractors |
Southeastern Freight Lines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 33 | Oct 2022 | 33 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 15 | Apr 2023 | 15 |
May 2023 11 | May 2023 | 11 |
Aug 2023 0 | Aug 2023 | 0 |
Sep 2023 -7 | Sep 2023 | -7 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 -1 | Jan 2024 | -1 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2025 0 | Mar 2025 | 0 |
Jun 2025 -5 | Jun 2025 | -5 |
Nov 2025 -11 | Nov 2025 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Southeastern Freight Lines NPS by Gender
Southeastern Freight Lines's NPS was rated -34 by Male customers on Comparably.
Male
-34
Southeastern Freight Lines's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Southeastern Freight Lines's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Southeastern Freight Lines NPS by Ethnicity
Southeastern Freight Lines's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Southeastern Freight Lines Customer Reviews
Out of the 3 Southeastern Freight Lines customer reviews 2 were positive and 1 was constructive. Southeastern Freight Lines customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Southeastern Freight Lines Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Southeastern Freight Lines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Southeastern Freight Lines Customer Loyalty Score by Gender
Southeastern Freight Lines's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Southeastern Freight Lines.
Male
55%
Yes
Female
N/A
Yes
Southeastern Freight Lines Customer Loyalty Score by Ethnicity
Southeastern Freight Lines's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
Southeastern Freight Lines Product Quality
2.5/5
Southeastern Freight Lines has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Southeastern Freight Lines Product Information
Southeastern Freight Lines’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.sefl.com
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Quick Insights into Southeastern Freight Lines Product Quality
Southeastern Freight Lines's Product Quality score was rated highest by Caucasian customers.
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Ranked Southeastern Freight Lines Product Quality the Highest
Southeastern Freight Lines Product Quality Score by Gender
Southeastern Freight Lines's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Southeastern Freight Lines Product Quality Score by Ethnicity
Southeastern Freight Lines's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Southeastern Freight Lines.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Southeastern Freight Lines Pricing
Southeastern Freight Lines ROI & Value For Money
2.3/5
Southeastern Freight Lines has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into Southeastern Freight Lines ROI
Southeastern Freight Lines's ROI score was rated highest by Caucasian customers.
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Ranked Southeastern Freight Lines ROI the Highest
Southeastern Freight Lines ROI Score by Gender
Southeastern Freight Lines's ROI score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Southeastern Freight Lines.
Male
2.1/5
Female
N/A
Southeastern Freight Lines ROI Score by Ethnicity
Southeastern Freight Lines's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Southeastern Freight Lines.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Southeastern Freight Lines Customer Satisfaction (CSAT)
Southeastern Freight Lines Customer Satisfaction (CSAT) Score
50 / 100
Southeastern Freight Lines has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Southeastern Freight Lines Customer Service
2.3/5
Southeastern Freight Lines has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Southeastern Freight Lines's Customer Service
Address
Lexington, SC
Website
https://www.sefl.com
Quick Insights into Southeastern Freight Lines Customer Service
Southeastern Freight Lines's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Southeastern Freight Lines' Customer Service score.
Ranked Southeastern Freight Lines Customer Service the Highest
Southeastern Freight Lines Customer Service Score by Gender
Southeastern Freight Lines's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Southeastern Freight Lines.
Male
2.1/5
Female
N/A
Southeastern Freight Lines Customer Service Score by Ethnicity
Southeastern Freight Lines's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Southeastern Freight Lines.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Southeastern Freight Lines as an Employer
3.6/5
Southeastern Freight Lines has a 3.6/5 stars for its overall company culture rated by their employees
top
10%
CEO of Southeastern Freight Lines
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Southeastern Freight Lines scored a -9 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Southeastern Freight Lines would recommend the brand to a friend. ENPS measures how likely Southeastern Freight Lines employees would recommend working at Southeastern Freight Lines to a friend.
Net Promoter Score
-9
NPS Score
| 43% | Promoters |
|---|---|
| 5% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 55% | Promoters |
|---|---|
| 16% | Passive |
| 29% | Detractors |
