-100
NPS
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Southern Air
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About Southern Air's Brand
Southern Air is an air cargo carrier, specializing in long-haul ACMI, charter, and government operations.
Brand at a Glance
10%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
2.7/5
Customer Service
Southern Air NPS
Southern Air's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Southern Air's customers would recommend using the product based on a scale of -100 to 100.
Southern Air Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Southern Air NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Southern Air Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Southern Air users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Southern Air Product Quality
2.2/5
Southern Air has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Southern Air's overall Product Quality score rated by its users and customers.
Southern Air Product Information
Southern Air’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.southernair.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Government & Legal
Travel
Southern Air Pricing
Southern Air ROI & Value For Money
1.5/5
Southern Air has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Southern Air's overall ROI score rated by its users and customers.
Southern Air Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Southern Air Customer Service
2.7/5
Southern Air has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Southern Air's overall Customer Service score rated by its users and customers.
About Southern Air's Customer Service
Address
117 Glover Avenue, Norwalk, CT
Website
http://www.southernair.com
Phone Number
859-568-9200
Southern Air as an Employer
3.5/5
Southern Air has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Southern Air scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Southern Air would recommend the brand to a friend. ENPS measures how likely Southern Air employees would recommend working at Southern Air to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
