-100
NPS
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Southern California Gas Company
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About Southern California Gas Company's Brand
Southern California Gas Company (SoCalGas) has been delivering clean, safe and reliable natural gas to its customers for more than 140
Brand at a Glance
53%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Southern California Gas Company NPS
Southern California Gas Company's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Southern California Gas Company's customers would recommend using the product based on a scale of -100 to 100.
Southern California Gas Company Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Southern California Gas Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Southern California Gas Company Customer Reviews
Out of the 2 Southern California Gas Company customer reviews 0 were positive and 2 were constructive. Southern California Gas Company customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Southern California Gas Company Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Southern California Gas Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Southern California Gas Company Product Quality
2.6/5
Southern California Gas Company has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Southern California Gas Company's overall Product Quality score rated by its users and customers.
Southern California Gas Company Product Information
Southern California Gas Company’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.socalgas.com
- Company Size
- 5,001-10,000 Employees
Industry
Business Services
Energy
Southern California Gas Company Pricing
Southern California Gas Company ROI & Value For Money
2.6/5
Southern California Gas Company has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Southern California Gas Company Customer Satisfaction (CSAT)
Southern California Gas Company Customer Satisfaction (CSAT) Score
33 / 100
Southern California Gas Company has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Southern California Gas Company Customer Service
2.6/5
Southern California Gas Company has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Southern California Gas Company's Customer Service
Address
Los Angeles, CA 90013
Website
http://www.socalgas.com
Phone Number
(213) 226-4237
Consumer vs. Employees
Southern California Gas Company scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Southern California Gas Company would recommend the brand to a friend. ENPS measures how likely Southern California Gas Company employees would recommend working at Southern California Gas Company to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
