34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Southside Bank
Marketing or Exec? Claim Your Free Account
About Southside Bank's Brand
Southside Bancshares, Inc. (Nasdaq: SBSI), parent company of Tyler
Brand at a Glance
89%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Southside Bank NPS
Southside Bank's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Southside Bank's customers would recommend using the product based on a scale of -100 to 100.
Southside Bank Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Southside Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
May 2023 0 | May 2023 | 0 |
Jul 2023 -33 | Jul 2023 | -33 |
May 2024 0 | May 2024 | 0 |
Jun 2024 20 | Jun 2024 | 20 |
Mar 2025 43 | Mar 2025 | 43 |
Apr 2025 50 | Apr 2025 | 50 |
Jan 2026 33 | Jan 2026 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Southside Bank NPS by Ethnicity
Southside Bank's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Southside Bank Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Southside Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Southside Bank Customer Loyalty Score by Ethnicity
Southside Bank's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Southside Bank.
100
out of 100
Caucasian
Southside Bank Product Quality
3.8/5
Southside Bank has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Southside Bank's overall Product Quality score rated by its users and customers.
Southside Bank Product Information
Southside Bank’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://southside.com
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Quick Insights into Southside Bank Product Quality
Southside Bank's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Southside Bank's Product Quality.
Ranked Southside Bank Product Quality the Highest
Southside Bank Product Quality Score by Ethnicity
Southside Bank's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Southside Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Southside Bank Pricing
Southside Bank ROI & Value For Money
3.5/5
Southside Bank has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Southside Bank's overall ROI score rated by its users and customers.
Quick Insights into Southside Bank ROI
Southside Bank's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Southside Bank's ROI score.
Ranked Southside Bank ROI the Highest
Southside Bank ROI Score by Ethnicity
Southside Bank's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Southside Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Southside Bank Customer Satisfaction (CSAT)
Southside Bank Customer Satisfaction (CSAT) Score
71 / 100
Southside Bank has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Southside Bank Customer Satisfaction
Southside Bank's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Southside Bank's Customer Satisfaction.
Ranked Southside Bank Customer Satisfaction the Highest
Southside Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Southside Bank's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Southside Bank.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Southside Bank Customer Service
3.5/5
Southside Bank has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Southside Bank's overall Customer Service score rated by its users and customers.
About Southside Bank's Customer Service
Address
1201 S. Beckham Ave., Tyler, TX
Website
http://southside.com
Phone Number
9035317176
Quick Insights into Southside Bank Customer Service
Southside Bank's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Southside Bank's Customer Service score.
Ranked Southside Bank Customer Service the Highest
Southside Bank Customer Service Score by Ethnicity
Southside Bank's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Southside Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Southside Bank as an Employer
2.9/5
Southside Bank has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Southside Bank scored a 34 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Southside Bank would recommend the brand to a friend. ENPS measures how likely Southside Bank employees would recommend working at Southside Bank to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
