21
NPS
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Southwire Company
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About Southwire Company's Brand
Southwire is one of the world’s leading developers, manufacturers and suppliers of building wire and utility cable, as well as the tools
Brand at a Glance
77%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Southwire Company NPS
Southwire Company's Net Promoter Score (NPS) is a 21 with 54% Promoters, 13% Passives, and 33% Detractors. Net Promoter Score tracks whether Southwire Company's customers would recommend using the product based on a scale of -100 to 100.
Southwire Company Overall NPS
| 54% | Promoters |
|---|---|
| 13% | Passives |
| 33% | Detractors |
Southwire Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 22 | Oct 2023 | 22 |
Dec 2023 19 | Dec 2023 | 19 |
Jan 2024 21 | Jan 2024 | 21 |
Feb 2024 19 | Feb 2024 | 19 |
May 2024 22 | May 2024 | 22 |
Aug 2024 22 | Aug 2024 | 22 |
Sep 2024 20 | Sep 2024 | 20 |
Oct 2024 19 | Oct 2024 | 19 |
Jan 2025 21 | Jan 2025 | 21 |
Apr 2025 22 | Apr 2025 | 22 |
May 2025 22 | May 2025 | 22 |
Jul 2025 20 | Jul 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Southwire Company NPS by Gender
Male customers rated Southwire Company's NPS 88 points higher than Female customers.
Male
54
Southwire Company's NPS was rated 54 by Male customers on Comparably.
69%
Promoters
16%
Passives
15%
Detractors
Female
-34
Southwire Company's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Southwire Company NPS by Ethnicity
Southwire Company's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Other 0 | Other | 0 |
Southwire Company NPS by Age
Southwire Company's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Southwire Company NPS by Usage
Southwire Company's NPS was rated the highest by customers who have used Southwire Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Over 10 Years 72 | Over 10 Years | 72 |
Southwire Company Customer Reviews
Out of the 4 Southwire Company customer reviews 4 were positive and 0 were constructive. Southwire Company customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Southwire Company Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Southwire Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Southwire Company Customer Loyalty Score by Gender
Male customers rated Southwire Company's Customer Loyalty score 30% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Southwire Company.
Male
100%
Yes
Female
70%
Yes
Southwire Company Customer Loyalty Score by Ethnicity
Southwire Company's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Southwire Company.
100
out of 100
Caucasian
78
out of 100
Other
Southwire Company Customer Loyalty Score by Age
Southwire Company's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Southwire Company.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 78% | 51-55 | 78% |
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
Southwire Company Customer Loyalty Score by Usage
Southwire Company's Customer Loyalty score was rated the highest by customers who have used Southwire Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Southwire Company Product Quality
3.7/5
Southwire Company has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Southwire Company Product Information
Southwire Company’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://southwire.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Southwire Company Product Quality
Southwire Company's Product Quality score was rated highest by customers ages 61-65, and rated lowest by Female customers.
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Ranked Southwire Company Product Quality the Highest
Ranked Southwire Company Product Quality the Lowest
Southwire Company Product Quality Score by Gender
Male customers rated Southwire Company's Product Quality score 2.2 stars higher than Female customers.
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Male
4.2/5
Female
2/5
Southwire Company Product Quality Score by Ethnicity
Southwire Company's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Southwire Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Other 2.7 | Other | 2.7 |
Southwire Company Product Quality Score by Age
Southwire Company's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Southwire Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.5 | 51-55 | 2.5 |
56-60 3.5 | 56-60 | 3.5 |
61-65 5 | 61-65 | 5 |
Southwire Company Product Quality Score by Usage
Southwire Company's Product Quality score was rated the highest by customers who have used Southwire Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Southwire Company Pricing
Southwire Company ROI & Value For Money
3.8/5
Southwire Company has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Southwire Company ROI
Southwire Company's ROI score was rated highest by customers ages 61-65, and rated lowest by customers who have used Southwire Company's products/services for Less than 1 Year.
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Ranked Southwire Company ROI the Highest
Ranked Southwire Company ROI the Lowest
Southwire Company ROI Score by Gender
Male customers rated Southwire Company's ROI score 1.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Southwire Company.
Male
3.9/5
Female
2.3/5
Southwire Company ROI Score by Ethnicity
Southwire Company's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Southwire Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 2.5 | Other | 2.5 |
Southwire Company ROI Score by Age
Southwire Company's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Southwire Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.6 | 51-55 | 2.6 |
56-60 3.5 | 56-60 | 3.5 |
61-65 4.6 | 61-65 | 4.6 |
Southwire Company ROI Score by Usage
Southwire Company's ROI score was rated the highest by customers who have used Southwire Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Southwire Company Customer Satisfaction (CSAT)
Southwire Company Customer Satisfaction (CSAT) Score
67 / 100
Southwire Company has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
49%
Satisfied
18%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
4%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Southwire Company Customer Satisfaction
Southwire Company's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Southwire Company's Customer Satisfaction.
Ranked Southwire Company Customer Satisfaction the Highest
Ranked Southwire Company Customer Satisfaction the Lowest
Southwire Company Customer Satisfaction Score by Gender
Male customers rated Southwire Company's Customer Satisfaction score 40 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Southwire Company.
73 / 100
MaleVery Satisfied | 55% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 9% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Southwire Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Southwire Company's Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Southwire Company.
63 / 100
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
11%
Very Dissatisfied
13%
CSAT according to Other
Southwire Company's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Southwire Company.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Southwire Company Customer Satisfaction Score by Age
Southwire Company's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Southwire Company.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 61-65 | 100% |
Southwire Company Customer Satisfaction Score by Usage
Southwire Company's Customer Satisfaction score was rated the highest by customers who have used Southwire Company's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Southwire Company Customer Service
3.7/5
Southwire Company has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Southwire Company's Customer Service
Address
One Southwire Drive, Carrollton, GA 30119
Website
http://southwire.com
Phone Number
(177) 083-2424
Quick Insights into Southwire Company Customer Service
Southwire Company's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers who have used Southwire Company's products/services for Less than 1 Year.
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Ranked Southwire Company Customer Service the Highest
Ranked Southwire Company Customer Service the Lowest
Southwire Company Customer Service Score by Gender
Male customers rated Southwire Company's Customer Service score 1.8 stars higher than Female customers.
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Male
3.9/5
Female
2.1/5
Southwire Company Customer Service Score by Ethnicity
Southwire Company's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Southwire Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Other 2.6 | Other | 2.6 |
Southwire Company Customer Service Score by Age
Southwire Company's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Southwire Company.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2.5 | 51-55 | 2.5 |
56-60 3.5 | 56-60 | 3.5 |
61-65 4.8 | 61-65 | 4.8 |
Southwire Company Customer Service Score by Usage
Southwire Company's Customer Service score was rated the highest by customers who have used Southwire Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Southwire Company as an Employer
3.2/5
Southwire Company has a 3.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Southwire Company scored a 21 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Southwire Company would recommend the brand to a friend. ENPS measures how likely Southwire Company employees would recommend working at Southwire Company to a friend.
Net Promoter Score
21
NPS Score
| 54% | Promoters |
|---|---|
| 13% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 47% | Promoters |
|---|---|
| 17% | Passive |
| 36% | Detractors |
