10
NPS
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Sovos
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About Sovos' Brand
Technology solutions provider and trusted global partner for regulatory compliance.
Brand at a Glance
75%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Sovos NPS
Sovos's Net Promoter Score (NPS) is a 10 with 47% Promoters, 16% Passives, and 37% Detractors. Net Promoter Score tracks whether Sovos's customers would recommend using the product based on a scale of -100 to 100.
Sovos Overall NPS
| 47% | Promoters |
|---|---|
| 16% | Passives |
| 37% | Detractors |
Sovos NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 66 | Dec 2021 | 66 |
May 2022 75 | May 2022 | 75 |
Jun 2022 40 | Jun 2022 | 40 |
Aug 2022 44 | Aug 2022 | 44 |
Sep 2022 50 | Sep 2022 | 50 |
Oct 2022 49 | Oct 2022 | 49 |
Apr 2023 38 | Apr 2023 | 38 |
Jul 2023 29 | Jul 2023 | 29 |
Jun 2024 20 | Jun 2024 | 20 |
Mar 2025 13 | Mar 2025 | 13 |
Apr 2025 12 | Apr 2025 | 12 |
Jul 2025 10 | Jul 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sovos NPS by Gender
Sovos's NPS was rated 67 by Male customers on Comparably.
Male
67
Sovos's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Sovos's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sovos NPS by Ethnicity
Sovos's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Sovos Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Sovos users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sovos Customer Loyalty Score by Gender
Sovos's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sovos.
Male
100%
Yes
Female
N/A
Yes
Sovos Customer Loyalty Score by Ethnicity
Sovos's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sovos.
100
out of 100
Caucasian
Sovos Product Quality
4.2/5
Sovos has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sovos' overall Product Quality score rated by its users and customers.
Sovos Product Information
Sovos serves markets in the United States. Sovos supports Web devices and offers products for medium and large sized businesses.
Sovos’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://sovos.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
FinTech
SaaS
Languages Supported
English
Product Type
Sales Tax Software
Quick Insights into Sovos Product Quality
Sovos's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Sovos' Product Quality.
Ranked Sovos Product Quality the Highest
Sovos Product Quality Score by Gender
Sovos's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sovos.
Male
4.6/5
Female
N/A
Sovos Product Quality Score by Ethnicity
Sovos's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sovos.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Sovos Pricing
Sovos ROI & Value For Money
3.8/5
Sovos has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Sovos' overall ROI score rated by its users and customers.
Sovos Pricing Plans
Sovos has a pricing structure that accommodates medium and large businesses.
Who Uses Sovos?
Medium Businesses
Large Enterprises
Quick Insights into Sovos ROI
Sovos's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Sovos' ROI score.
Ranked Sovos ROI the Highest
Sovos ROI Score by Gender
Sovos's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sovos.
Male
4.5/5
Female
N/A
Sovos ROI Score by Ethnicity
Sovos's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sovos.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Sovos Customer Satisfaction (CSAT)
Sovos Customer Satisfaction (CSAT) Score
77 / 100
Sovos has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
62%
Satisfied
15%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sovos Customer Service
3.9/5
Sovos has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Sovos' overall Customer Service score rated by its users and customers.
About Sovos's Customer Service
Address
200 Ballardvale Street, 4th Floor, Wilmington, MA 01887
Website
http://sovos.com/
Phone Number
(866)890-3970
Quick Insights into Sovos Customer Service
Sovos's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Sovos' Customer Service score.
Ranked Sovos Customer Service the Highest
Sovos Customer Service Score by Gender
Sovos's Customer Service score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sovos.
Male
4.6/5
Female
N/A
Sovos Customer Service Score by Ethnicity
Sovos's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sovos.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Sovos as an Employer
4.5/5
Sovos has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Sovos scored a 10 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Sovos would recommend the brand to a friend. ENPS measures how likely Sovos employees would recommend working at Sovos to a friend.
Net Promoter Score
10
NPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 41% | Promoters |
|---|---|
| 36% | Passive |
| 23% | Detractors |
